Job Description:

Accountabilities

• The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary.
• The Job holder is responsible for analysing in-service events to identify potential fleet issues, and launch appropriate corrective actions, ensuring proper follow-up with the relevant customer service organisations.
• The job holder is responsible for customer communication in the domains of support engineering to ensure the latest development & improvement & Solutions of Airbus products & services are effectively communicated to customers through various means.

Dimensions

• 2200 Airbus a/c in China;
• 28 operators + 8 MRO’s;
• 10 Fleet Review Meeting
• 5 Technical forum/ Workshop/ Conference

Main activities

• Provide technical support on hot topics affecting the fleet and specific customers in the region
• Ensure that customer issues have been well understood by central teams, promote implementation of mitigation, solution or in-service issues on all programs
• Provide customers with solutions to their in-service issues
• Answer or support technical queries raised by the customers within the defined time scale, in the domain of support engineering.
• When comes the need, support handle AOG and abnormal events
• Analyse all in-service events to identify potential impact on airworthiness, reliability, quality, passenger and crew comfort, and operational economics.
• Provide urgent in-situ technical assistance for complex troubleshooting when necessary including AOG.
• Provide customers with familiarisation and awareness on our products in the Maintenance and Engineering domain.
• Support to run webinars on in-service issues on all programs

Qualifications

• Engineering degree in university of aeronautics and astronautics
• Knowledge about Airline & MRO maintenance & engineering activity, know Airline operations
• Complete type courses for at least one of the A320/A330/A350.
• Knowledge of CAAC Regulation, FAA/EASA is a plus.
• Understand Customer needs and agility with business.
• Good presentation skills and fluent in English, both oral and written.
• Highly concerned by Customer service and service minded.
• Ability to cope with a highly demanding environment.
• Resilience, open mindset, adaptable, and reliable
• Preferable experiences: 
  Proven experience as a System Engineer, Technical Support Engineer, Troubleshooting Engineer, Aircraft Dispatcher within an Airline Maintenance and Engineering organization or MRO.
  Possessed with aircraft systems engineering management mindset related to (not limited to):
  ATA 26: Fire Protection
  ATA 35: Oxygen
  ATA 30: Ice & Rain Protection
  ATA 25: Cargo compartment, Emergency Equipments, Galley Cooling
  ATA 38: Water & Waster
  ATA 21-59: Supplemental cooling system
• Preferable competence:
  Solid technical understanding of the design, working principles, and system layout for Aircraft systems covered under ATA Chapters 25, 26, 30, 35, 38, 23, 21.
  Demonstrated proficiency in troubleshooting and diagnostic techniques.
  Familiarity with Airbus manuals AMM, IPC, TSM, MMEL, FCOM.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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