IFS Support Analyst
Interpath
Cape Town, South Africa

Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring capabilities.

We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what’s right, every time, sets us apart.

Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Austria, Switzerland, Spain, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, Singapore, India and South Africa. By 2030 we aim to be one of the world’s leading advisory firms with a truly global footprint.

As an IFS Support Analyst, you will be responsible for providing day-to-day functional and technical support for the IFS ERP platform. You will work closely with business users to resolve incidents, manage service requests, and support ongoing system improvements. This role requires a strong understanding of IFS modules, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities:

• Provide first- and second-line support for IFS users across finance, operations,  project teams and client facing users.
• Liaise with IFS support and third-party vendors to escalate and resolve complex issues.
• Monitor and resolve incidents and service requests in line with SLAs.
• Support configuration changes, user access management, and system testing.
• Collaborate with developers and business analysts to troubleshoot issues and implement fixes.
• Assist in documenting support procedures, FAQs, and training materials.
• Participate in system upgrades, patch testing, and regression testing cycles.

Requirements

Education and Experience Required:

• Experience supporting IFS ERP systems in a business or IT support capacity.
• Ideally, familiarity with IFS modules such as Finance, Projects and HR.
• Strong analytical and troubleshooting skills.
• Ability to communicate clearly with end users and technical teams.
• Experience with ticketing systems and ITIL-based support processes.

Desirable Attributes

• Experience with ServiceNow for managing incidents and service requests within IT support environments.
• IFS Cloud experience
• Experience of managing Permission sets in IFS
• Experience of migration jobs in IFS
• Experience of the IFS Portal and the IFS cloud deployment cycle and IFS support model

Benefits

At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath

Values
Our four core values are the cornerstones of culture at Interpath and steer everything from everyday decisions to larger strategic initiatives. Our Interpath Values are;
Do the right thing - Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular.
All hands on deck - stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork.
Passion drives success  - The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win.
Embrace different - cultures to mindsets, we welcome all. We believe that people are equal, but not the same.

Unsolicited Resumes from Third-Party Recruiters
Please note that Interpath do not accept unsolicited resumes from third-party recruiters.  Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Interpath will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.