Job Description:

1. Housekeeping Operations Management

• Lead and oversee all housekeeping operations across GHC, including villas, apartments, guest accommodations, halls, public areas, learning facilities, recreational spaces, and other campus amenities.

• Develop, implement, and enforce housekeeping standards, policies, Standard Operating Procedures (SOPs), and hygiene practices to ensure consistent service excellence.

• Establish quality assurance programs and conduct regular inspections to maintain high standards of cleanliness, presentation, safety, and operational consistency.

• Monitor housekeeping performance indicators and implement corrective measures to improve service delivery continuously.

• Oversee the resolution of guest feedback, complaints, and housekeeping-related issues to enhance guest satisfaction and overall resort experience.

• Collaborate closely with maintenance, hospitality, events, and facility teams to ensure seamless operational support and facility readiness.

2. Landscape and Grounds Management

• Lead the planning, development, and implementation of landscaping concepts that enhance the visual appeal and overall guest experience of GHC.

• Oversee the upkeep, cleanliness, and presentation of gardens, walkways, recreational areas, open spaces, and other outdoor facilities in accordance with GHC standards.

• Drive landscaping programs, beautification projects, and sustainability initiatives to maintain an attractive, functional, and environmentally responsible environment.

• Ensure all grounds and landscape assets are maintained in a safe, aesthetically pleasing, and operationally effective condition.

• Identify opportunities for continuous improvement and innovation in landscape design, maintenance practices, and resource utilization.

3. Resource Management

• Lead, coach, and develop housekeeping personnel, gardeners, and service contractors to achieve operational excellence and service standards.

• Plan manpower deployment, duty rosters, work schedules, and contractor assignments to support seven-day operational requirements.

• Monitor workforce productivity and optimize resource allocation to meet operational demands efficiently.

• Manage housekeeping and landscaping inventories, equipment, materials, and supplies to ensure uninterrupted operations and cost-effective resource utilization.

• Ensure contractors and service providers perform according to contractual obligations, safety requirements, and established service standards.

4. Operational Excellence, Compliance and Governance

• Develop, implement, and monitor operational policies, SOPs, and performance standards to achieve operational efficiency, service excellence, and sustainability.

• Ensure compliance with corporate governance requirements, occupational safety and health regulations, environmental standards, and company policies.

• Support budget planning, expenditure monitoring, cost control initiatives, and resource optimization efforts within housekeeping and landscape operations.

• Conduct operational audits, risk assessments, and performance reviews to identify improvement opportunities and ensure compliance with established standards.

5. Stakeholder and Guest Experience Management

• Drive initiatives that strengthen GHC’s reputation as SD Guthrie’s premier corporate hospitality and learning destination.

• Foster strong collaboration with internal stakeholders, business units, event organizers, facility management teams, and service providers to support business objectives.

• Support campus events, learning programs, corporate functions, and hospitality activities by ensuring facilities and grounds are maintained to the highest standards.

• Champion a service culture focused on guest satisfaction, operational excellence, and continuous improvement.

Key Accountabilities

• Excellence in housekeeping, hygiene, cleanliness, and landscape presentation across GHC.

• High levels of guest satisfaction and positive resort experience.

• Effective manpower, contractor, and resource management.

• Compliance with safety, environmental, governance, and operational standards.

• Continuous improvement of operational efficiency, service quality, and sustainability initiatives.

• Strengthening the image and positioning of Golden Hope Campus as a flagship hospitality and learning destination of SD Guthrie.

Job Requirements

• Diploma in Business Administration, Tourism, Event Management, or a related field, or

• Minimum 10–15 years of experience in hospitality, guest relations, customer service, facilities management, or administrative coordination.

• Strong interpersonal and communication skills with the ability to interact professionally with guests, clients, vendors, and internal stakeholders.

• Excellent organizational and multitasking abilities, with attention to detail and problem-solving skills.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and hospitality or booking management systems.

• Ability to coordinate meetings, events, visitor management, travel arrangements, and hospitality services efficiently.

• Strong customer service orientation with a commitment to providing a positive guest experience.

• Ability to work independently and collaboratively in a fast-paced environment.

• Experience in vendor management, procurement coordination, and budget monitoring is an advantage.

• Excellent verbal and written communication skills in English and Bahasa Malaysia.

• Flexible to work outside normal business hours when supporting events or special functions.

To apply, please submit your resume and cover letter outlining your interest for this role.