Number of Openings: 1

Hiring Priority: Immediate

The DCX Client Services - Home Based Purchase Order Follow Up Coordinator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.  

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.  

REQUIRED CORE COMPETENCIES

• Direct experience handling post order tracking and shipments 

• Has experience using order management or CRM systems 

• Ability to multi-task and work in a fast-paced environment under tight deadlines 

• Self-motivated with attention to detail; positive attitude, and ability to work as a team member. 

• Exceptional communication skills – both written and verbal 

WHAT YOU WILL DO

• Perform all purchasing functions, such as issuing purchase orders (POs), invoice creation, pricing verification, payment authorization, and completing entries into the accounting system.

• Review submitted orders for properly formatted artwork, completeness, accuracy, delivery timeline, and acceptable margin.

• Work with the manager to determine purchasing needs and requirements for multiple programs.

• Receive and communicate order information to and from Customer Service Representatives and Account Executives.

• Review order data, correct errors, and generate purchase orders for suppliers.

• Confirm product quality requirements and establish delivery requirements and timelines.

• Update orders to allocate quantities shipped to customer locations.

• Ensure up-to-date records of customer interactions, transactions, comments, and complaints.

• Document all order-related activities in various systems.

• Manage a high volume of inbound and outbound emails.

• Perform ad hoc duties as assigned.

WHAT WE LOOK FOR

• Education: College degree in Marketing, Communications, Business Administration, Supply Chain, or any related field.

• Experience: 1–3 years of experience in Customer Service, Order Management, Purchasing, General Operations, Administrative Support, or a related field. Direct experience with post-order tracking and shipment coordination is highly preferred.

• Language Proficiency: Very proficient in both written and spoken English.

• Working Schedule: Ability to work within US operating hours.

• Technical Skills: Proficient in Microsoft Office and Google Workspace applications.

• Industry Specific Software/Knowledge:

• Direct experience handling post-order tracking and shipments.

• Experience creating, processing, and following up on purchase orders.

• Experience using order management, CRM, ERP, or similar business systems.

• Knowledge of purchasing processes, including pricing verification, invoices, payment authorization, and supplier coordination.

• Experience reviewing order details for accuracy, completeness, delivery requirements, and timelines.

• Ability to coordinate effectively with suppliers, Customer Service Representatives, Account Executives, and other internal teams.

• Experience tracking shipped quantities and maintaining accurate order records.

• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.

• Proficiency in Google Sheets, Gmail, and other Google Workspace applications.

• Experience managing high-volume inbound and outbound email communication.

• Experience in the promotional products industry is an advantage.

• Strong follow-up skills with the ability to manage multiple orders and deadlines simultaneously.

WHAT WE OFFER

Salary Range: Php 23,000 – Php 30,000

Industry: Promotional Products

Job Type: Full-time

Work Shift: 8:00 AM - 5:00 PM CST (USA)

Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Government Mandated Benefits Employer Share

• Internet stipends upon regularization

• HMO Coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!