It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Immediate

The DCX Client Services Home-Based Category Merchant Coordinator will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English

• Strong customer service orientation

• Excellent problem-solving and analytical skills

• Strong organizational and time management skills

• Ability to function well in a high-paced and at times stressful environment.

WHAT YOU WILL DO

• Responsible for assisting the Merchant team with administrative tasks related to suppliers and product details.

• Support Merchants on RFP Market Basket item sourcing & pricing using Excel spreadsheets & provided information/product specs.

• Support Merchants by providing follow-up information on product pricing, images, and access details.

• Coordinate and manage supplier webinars throughout the year. Send invitations to the Merchant team. Upload supplier webinar details to SharePoint.

• Responsible for product sourcing for suppliers discontinued items throughout the year and any Merchant needs.

• Help source & collect product details for powerpoint presentation decks.

• Own, or coordinate with shared services teams, assignments and follow through of tasks.

WHAT WE LOOK FOR

• Education: High School Diploma or GED required. College Education preferred in English, marketing, communications, or related field.

• Experience: 1-2 years of experience in a similar role.

• Language Proficiency: Advanced English proficiency level. Outstanding verbal and written communication skills; detail oriented.

• Working Schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

• Proficient in Microsoft Software applications such as Outlook, Word, Teams and Excel.

• Proficiency in Adobe Illustrator & Photoshop.

• Knowledge of basic HTML and ShopStar is a plus.

• Preferred experience using Jira, SharePoint, and Teams.

• Knowledge of Adobe Creative Suite with an emphasis in Illustrator, Photoshop.

• ShopStar experience is a plus.

• Industry Specific Software/Knowledge:

• Excellent writing ability, including the ability to write within established styles and in other people's direction.

• Excellent time-management and organizational skills.

• Curious, flexible, patient, and good humored with a positive “can do” attitude.

• Courage to take initiative, share ideas and suggest improvements.

• Able to work quickly and independently in a deadline-driven environment with limited supervision.

• Capable of effectively providing, receiving and responding positively to constructive critiques on work.

• Ability to work effectively in a collaborative team environment with a dynamic range of people.

WHAT WE OFFER

• Salary Range: PHP 27,000

• Industry: Promotional Industry

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA) 

• #DCXWorkFromHome Set-up

BENEFITS OF WORKING WITH US

• Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Government Mandated Benefits Employer Share

• Internet stipends upon regularization

• HMO Coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!