ACCOUNTABILITY AND SCOPE  
  
· Functionally accountable to Team Lead, Global Access Administration or Regional Manager, Global Access Administration (AMER, APAC, EMEA)  
· Responsible for providing support to all clients which includes employees, contractors and business partners which requires working with Abbott personnel at all levels.  
  
JOB DESCRIPTION  
  
Primary Job Function  
  
· The Global Access Administration organization has a global charter that is principally responsible for ensuring proper control of access to Abbott IT and data assets for enterprise computer platforms and applications on a global, regional, divisional and local basis.  
· Fulfil approved requests for access, recertification per user request and Abbott security policies.  
· Deliver day to day support and administration of security components of Abbott Global IS systems:  
· Provision, modify and de-provision accounts to end users, enabling them to access IT-Systems in scope of GAA.  
· Provide support (by e-mail and telephone) to end users to resolve access control incidents.  
· Detect and report incidents and problems encountered during performing the primary task, and contribute to resolve these.  
· Deliver Access Administration services according to agreed Service levels (in terms of quality, time and money).  
· Identify operational technical and process issues and recommend improvements Assists in audits of security access control on above listed systems  
· Assists in re-certification efforts  
· Possibly consignation support services or standby services.  
  
Core Job Responsibilities  
  
Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Responsible for day-to-day support and administration of security components of Abbott Global IS systems.  
· Provides email and telephone support to end users to resolve IT system access related issues.  
· Create, modify, and delete accounts requested by customers via request forms within SLA  
· Ensure that ITSM incident and service request tickets are responded to and resolved within SLA  
· Serve as escalation point within Administrator teams for requests issues of greater complexity  
   
Education and Experience  
  
· Bachelor’s degree in computer science or related experience  
· Minimum 2 years of experience  
· Active Directory account administration -OR- Microsoft Exchange account administration -OR- Application Account Administration  
· Strong working knowledge of desktop, mobile related hardware and associated operating systems, peripherals and related infrastructure 
· Ability to establish trust and credibility at all levels of the organization. 
· Experience working in a broader enterprise/cross division business unit model preferred. 
· Ability to work in a highly matrixed and geographically diverse business environment.