The job holder will be integrated within the Airbus Flight Hours
Services (FHS) teams.The FHS End-to-End Operations Modeller
works as a transversal role across FHS operations functions. While
maintaining a consistent monthly focus on the Shelf-to-Shelf (S2S)
performance cycle, this role supports various transversal
improvement projects to improve FHS end-to-end operations
performance. This position is critical for unblocking stalled
initiatives and fostering local performance management of all
co-localized teams in FHS Malaysia.

1. Shelf-to-Shelf (S2S) Analysis & Action Plan Drumbeat
● S2S Lifecycle Modeling: Map and maintain the end-to-end S2S
process, identifying critical dependencies between Transport, Repair
Management, Warehouse and COD.
● Blockage Identification: Perform detailed Value Stream Mapping
(VSM) on S2S lead times to identify where components are stalling.
● Problem Unblocking: Act as the primary focal point for resolving
"stuck" S2S EOs, engaging relevant departments to find creative
solutions and ensure timely progression.
● Action Plan Execution: Propose and "drumbeat" the implementation
of specific S2S improvement initiatives, ensuring all FHS Operations
departments validate and adopt new workflows.
● Support : Provide support to the operational teams to unblock the
identified blockage.

2. Monitoring & Backlog Management
● Open Loop Surveillance: Implement program-focused reporting to
monitor Open Loop S2S transactions.
● Backlog Reduction: Conduct deep-dive analysis on S2S Backlogs,
performing Root Cause Analysis (RCA) to prevent recurring delays in
the supply chain.
● KPI Reporting: Maintain and present S2S performance metrics
(abnormal statuses, turnaround time deviations) in local KPI review
meetings.
● IT Business Owner : Define the upgrade of the Dashboard and
manage tool adaptations with QLIK Dev Team
● Other duties reasonably determined from time to time by the Company

1. Project & Change Management (Transversal Support)
● Project Leadership: Contribute to and drive operational process and
interface improvements across various FHS Operations departments.
● Change Management: Perform detailed analysis using methodologies
like Value Stream Mapping (VSM) and Lean Six Sigma to identify and
propose validated improvement areas.
● Stakeholder Management: Drumbeat the contribution of FHS
Malaysia teams to operational issues management and participate in
forums like Component Issues Management (CIM) and local KPI
reviews.
● Process Documentation: Ensure all improved processes are
documented and updated in the FHS Operations process referential.
● Training & Adoption: Organise and facilitate cross-departmental
training related to transversal processes to ensure timely execution and
effectiveness.