Description -

Job Summary

• This role serves as the technical and operational leader for HP's Diagnostics portfolio, providing architectural direction, program leadership, and strategic oversight across HP diagnostics solutions, telemetry integrations, and emerging diagnostic technologies. The role is responsible for driving diagnostics architecture, new platform readiness, cross-functional execution, quality governance, release management, and long-term roadmap planning while serving as the primary technical escalation point for complex diagnostic, platform, and customer support challenges. The position combines deep technical expertise in PC architecture and diagnostics with program management leadership to ensure delivery of scalable, reliable, and innovative diagnostic solutions across HP's commercial and consumer portfolio.

Responsibilities

Diagnostics Architecture & Technical Leadership

• Serves as the primary Diagnostics Architect and technical authority for HP Diagnostics solutions across all current and future diagnostic platforms.

• Establishes and maintains technical architecture, design standards, and platform alignment across the diagnostics ecosystem.

• Provides architectural guidance and technical leadership for new technologies, AI-enabled diagnostics, telemetry integration, predictive analytics, and future support initiatives.

• Acts as the final technical escalation point for complex diagnostic failures, platform readiness issues, customer escalations, and engineering challenges.

New Product Introduction (NPI) & Platform Readiness

• Leads diagnostics readiness activities for new HP platforms, processors, chipsets, ARM-based systems, AI PCs, workstations, docks, displays, and accessory products.

• Reviews platform validation results, test coverage, and architecture dependencies to determine launch readiness and identify gaps, risks, or constraints.

• Partners with BIOS, Platform Engineering, Product Management, and Business Unit teams to ensure diagnostics support is designed into products early in the development cycle.

• Supports sustaining engineering efforts and diagnostic enablement throughout the product lifecycle.

Program & Initiative Leadership

• Owns and drives multiple diagnostics initiatives with committed delivery milestones and business objectives.

• Develops and manages schedules, resource requirements, project risks, dependencies, and executive communications.

• Leads cross-functional collaboration between engineering, customer support, platform teams, suppliers, business units, and external technology partners.

• Facilitates technical decision-making and drives issue resolution to maintain roadmap commitments and delivery schedules.

Release Management & Operational Excellence

• Oversees release planning, build management, validation, and deployment readiness activities for diagnostics software and supporting tools.

• Coordinates testing, quality reviews, documentation, and release communications for Diagnostics SoftPaqs and related deliverables.

• Establishes operational processes and quality controls that improve development efficiency, software reliability, and customer experience.

• Supports continuous improvement initiatives focused on automation, development productivity, scalability, and supportability.

Quality, Risk & Defect Management

• Leads diagnostics quality strategy, defect analysis, and risk mitigation activities across supported platforms.

• Conducts technical reviews of failures, root causes, and customer-impacting issues.

• Evaluates readiness risks and recommends mitigation plans for product launches and sustaining releases.

• Ensures adherence to engineering, security, compliance, and quality standards.

Cross-Organizational Collaboration

• Collaborates with Customer Support, Engineering, Platform Architecture, BIOS, Product Management, AI, Telemetry, and external technology partners.

• Represents Diagnostics in roadmap discussions, NPI activities, and strategic planning initiatives.

• Influences design decisions and technology direction across multiple organizations to improve customer support efficiency and service outcomes.

• Builds and maintains partnerships that drive innovation and delivery success.

Technical Mentorship & Organizational Leadership

• Mentor’s engineers and program managers on diagnostics architecture, platform technologies, troubleshooting methodologies, and development best practices.

• Promotes cross-training, documentation, and knowledge transfer to reduce single-point dependencies and improve organizational resiliency.

• Provides technical coaching and guidance to less experienced team members.

• Drives a culture of innovation, quality, accountability, and continuous learning.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or related discipline, or equivalent experience.

• Typically has 7-10 years of work experience in software engineering, diagnostics development, systems architecture, firmware/BIOS technologies, or technical program leadership.

• Demonstrated experience leading cross-functional engineering initiatives and delivering enterprise-scale diagnostic or support technologies.

• Experience supporting PC platforms, hardware diagnostics, telemetry solutions, NPI processes, and customer support ecosystems preferred.

Preferred Certifications

• Project Management Professional (PMP)

• Agile / Scrum Certifications

• Systems Architecture Certifications

• Software Quality or Reliability Certifications

Knowledge & Skills

Technical Expertise

• PC Architecture & Platform Technologies

• UEFI Architecture & Firmware Technologies

• Windows Platform Diagnostics

• Hardware Validation & Debugging

• BIOS & Embedded Systems Integration

• ARM & x86 Platform Technologies

• Diagnostics Architecture

• Telemetry & Health Monitoring Systems

• AI & Predictive Diagnostics

• Diagnostic Test Development

• System Integration & Validation

• Technical Escalation Management

• Root Cause Analysis

• Software Development Lifecycle (SDLC)

• Release Engineering & Configuration Management

• Cloud and Connected Support Technologies

Program & Business Skills

• Project & Program Management

• Technical Roadmap Planning

• Risk & Dependency Management

• NPI Readiness Management

• Product Lifecycle Management

• Stakeholder Management

• Budget & Resource Planning

• Vendor & Partner Management

• Process Improvement

• Continuous Improvement Methodologies

• Executive Communications

• Strategic Planning

Leadership Competencies

• Technical Leadership

• Innovation Leadership

• Cross-Functional Collaboration

• Systems Thinking

• Customer Centricity

• Learning Agility

• Results Orientation

• Mentoring & Coaching

• Organizational Influence

• Effective Communication

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope

• Provides architectural leadership and technical direction for HP's global diagnostics portfolio.

• Influences product readiness, customer support effectiveness, service efficiency, and future diagnostics strategy across multiple business units.

• Leads cross-functional initiatives spanning engineering, customer support, platform development, telemetry, and AI-enabled support capabilities.

• Serves as a key contributor to HP's diagnostics roadmap, innovation strategy, and long-term support experience transformation.

Complexity

• Works on highly complex technical and business problems that require deep expertise in diagnostics architecture, PC platform technologies, firmware, software development, customer support operations, quality engineering, and strategic program execution. Balances architectural decisions, product readiness, operational requirements, customer impact, and business priorities across multiple concurrent initiatives.

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Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"