Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary

The Recruitment Operations Specialist supports Agency Recruitment Operations by managing recruitment data, preparing reports and dashboards and monitoring recruitment funnel performance

Job Responsibilities

Recruitment Data Analysis and Reporting

• Monitor recruitment funnel performance across recruitment channels and campaigns

• Prepare recurring dashboards, scorecards, and reports to track key recruitment metrics such as lead generation, conversion rates, onboarding progress, and recruiter productivity

• Monitor candidate movement across the recruitment funnel and identify candidate drop-off points and engagement opportunities

• Ensure timely and accurate preparation of management reports and performance updates

• Assist in maintaining automated reporting tools and dashboards to improve reporting efficiency

Stakeholder Support and Collaboration

• Provide data, reports, and analytical support for recruitment initiatives, campaigns, and business reviews

• Support business discussions by providing relevant recruitment and operational performance data

Data Management and Quality Assurance

• Maintain the accuracy, completeness, and integrity of recruitment-related data and reports

• Perform regular data validation and reconciliation activities to ensure reporting accuracy

• Support the implementation and maintenance of data governance and reporting standards

• Document reporting processes, report definitions, and data requirements

Process Improvement and Project Support

• Support recruitment operations projects and process improvement initiatives

• Participate in the enhancement of reporting tools, dashboards, and recruitment tracking mechanisms

Recruitment Systems and Analytics Support

• Maintain recruitment dashboards, reporting databases, and tracking tools

• Utilize available analytical tools and techniques to support recruitment performance analysis

Compliance

• Ensure that all company policies, procedures, programs and instruction are carried out

• Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported

Job Qualifications

• Bachelor’s or College Degree in Statistics, Business Analytics, Data Science, or related field

• Advance proficiency in tools such as Excel, MS SQL Server, Tableau/Power BI, and Python/R.

• Experience with CRM or ATS platforms (e.g., Salesforce, Workday).

• Knowledge of life insurance distribution channels and agent lifecycle.

• Analytical thinking and problem-solving skills.

• Understanding of recruitment KPIs and funnel metrics.

• Good communication and presentation skills.

• Detail-oriented with a focus on data accuracy and quality.

• Project management and multitasking ability

• At least two (2) years of experience in data analytics ideally in a role within the insurance, financial services, or sales recruitment industry

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.