Customer Service Representative

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Provide exceptional customer service by responding to customer inquiries, requests, and concerns in a timely and professional manner.

• Process orders, quotations, and customer transactions accurately while maintaining detailed records.

• Coordinate with operations, dispatch, sales, and accounting teams to ensure seamless customer support and issue resolution.

• Monitor customer accounts and proactively communicate updates regarding orders, deliveries, and service requests.

• Identify opportunities to improve customer satisfaction and contribute to efficient business operations.

What Are We Looking For

• Strong customer service mindset with a commitment to building positive customer relationships.

• Effective verbal and written communication skills with the ability to interact professionally across diverse audiences.

• Strong organizational skills with attention to detail and the ability to manage multiple priorities.

• Proficiency with business systems, technology, and data entry while maintaining accuracy.

• Initiative, problem solving ability, and the capacity to work both independently and collaboratively in a team environment.

Work Environment

• Primarily office based environment with regular interaction with customers, drivers, sales teams, and operational staff.

• Fast paced setting that requires effective multitasking, adaptability, and strong attention to detail.

• May require extended periods of sitting, computer use, and telephone communication.

What We Offer

• Competitive base salary.

• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

• Highly competitive benefits programs, including:

• Medical, Dental, and Vision along with Prescription Drug Benefits

• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled.