About Capital One Canada
 

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms. 

Are you ready to redefine what’s next?

About the Team
 

Our Experience Design (XD) Team is at the forefront of enriching our customers’ lives with exceptional digital experiences and we need an experienced Content Designer (Senior Associate) to help us in our mission of changing banking for good. We’re looking for a team player who can apply their skills and talents to make  a true impact on our customers. We love to experiment and learn, we are excited about our future, and we need your help to get there!
 

About the Role
 

In this role, you will own the copy / content writing and structure of the public site and secure side experiences across mobile and web. You will write effective content from a human-centred lens across multiple domains. Your impact will help Capital One’s prospective customers and existing customers engage with content across its core services, features and value statements. By collaborating closely with the broader XD team, product, engineering, legal and marketing teams, you will help shape a world-class customer experience in the next evolution of our products and services.

Your Responsibilities:

• Write UX content across the public site and secure side (mobile and web)

• Collaborating closely with Product, Design, Research, Legal, Marketing and Engineering to bring to life experiences Capital One customers will value, trust and love

• Shaping the experience, not just the copy. You will contribute to IA, navigation and interactive models

• Use data and customer insights to shape hypothesis-driven recommendations. Leverage analytics, research findings, call-center data to inform recommendations

• Uphold and elevate standards by applying our voice, tone, content guidelines

• Write for screen readers, assistive technologies, meeting WCAG 2.1 AA standards

• Support multiple workstreams, contributing toward several key projects

• Proactively make recommendations and be a voice in the room by sharing a human-centered POV that other team members may not have considered

Basic Qualifications:

• 4-5 years of content design or UX writing experience for digital products, including mobile and responsive web

• Portfolio of 1-2 case studies showing end-to-end thinking of the problem, your approach you used to solution, your specific contribution, notable project constraints and any measurable outcome

• Demonstrated data fluency. You’re comfortable diving into analytics dashboards or presentations.

Strong storyteller and presentation skills. You use data and narrative to carry the impact of your work and what a human-centered approach can mean for the program’s success

• Highly organized and self-directed with a track record of delivering against competing priorities

• Collaborative by nature and eager to build on ideas, fail fast and learn fast

Preferred Qualifications:

• Experience in Financial Services or heavily regulated environments

• AI fluency - ability to use LLMs as tools to expedite, automate and generate ideas

• Strategic thinking, with the ability to look ahead and identify best-in-class content and copywriting methodologies / standards

• Experience contributing content governance within design systems

• Experience with notification strategy, conversational design or personalization at scale

• Deep accessibility knowledge or certification 

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $94,800-$108,200. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).