Job Description:

The Clinical Informatics Specialist will partner with hospital leadership and clinical teams to analyze, design, and optimize EHR clinical workflows that improve operational performance and patient care delivery. This role involves working directly with department stakeholders to solve complex hospital operational problems, with a focus on laboratory and radiology clinical workflows. This position serves as a bridge between clinical operations and technology, translating clinical needs into actionable IT solutions with guidance from senior informatics staff or the IT leadership team. This role reports to the Director of Healthcare IT and works collaboratively with EHR analysts, technical teams, and clinical stakeholders. This role also supports the Healthcare IT team with system optimization, training, and cross-functional collaboration. The Clinical Informatics Specialist will partner with hospital leadership and clinical teams to analyze, design, and optimize EHR clinical workflows that improve operational performance and patient care delivery. This role involves working directly with senior-level clients to solve complex hospital operational problems, with a focus on laboratory and radiology workflows. This position serves as a bridge between clinical operations and technology, translating clinical needs into actionable IT solutions. This role also supports the Healthcare IT team with system optimization, training, and cross-functional collaboration.

Job Responsibilities

• Facilitate discovery sessions with stakeholders and recommend technology-enabled clinical solutions under the direction of project leadership. 
• Contribute to the analysis of current-state clinical workflows across the hospital with a focus on EHR-driven processes, identifying inefficiencies, gaps, and risks, and designing optimized future-state workflows. 
• Evaluate and support workflow configurations across major EHR platforms (e.g., Epic, Cerner/Oracle Health, Meditech, athenahealth) in collaboration with EHR analysts and technical teams. 
• Work with stakeholders in laboratory (LIS) and radiology (RIS/PACS) information systems and their integration with the EHR, advising on order entry, result reporting, imaging workflow, and diagnostic turnaround time improvement. 
• Act as the liaison between clinical stakeholders, IT engineering, MSP service delivery teams, and third-party vendors, ensuring alignment on project scope, timelines, and deliverables. 
• Support client organizations through change management by developing training materials, conducting workflow walkthroughs, and facilitating user adoption of new or optimized systems. 
• Stay current on healthcare IT trends, regulatory changes, and emerging technologies, and contribute to internal knowledge bases. 
• Support the configuration, upgrade, maintenance, and implementation of clinical applications and workflows in collaboration with EHR analysts and technical teams. 
• Interface with client stakeholders and department leads to present findings, recommendations, and project updates. 
• Document current-state and future-state workflows, requirements, and recommendations clearly for use by technical teams and clinical stakeholders. 

Job Qualifications

• Bachelor’s Degree in Health Informatics, Information Systems, or a related field preferred. 
• 2+ years of experience in healthcare IT, clinical informatics, hospital operations, or a related role. 
• Demonstrated clinical knowledge sufficient to credibly engage with physicians and clinical leaders in a consultative, non-directive capacity, gained through direct hospital experience, clinical operations roles, or health informatics practice. 
• Practical experience configuring and optimizing EHR clinical workflows (Epic, Cerner/Oracle Health, or comparable platform). 
• Proven track record of working with project stakeholders to solve operational problems. 
• Strong understanding of hospital operations, including patient flow, order management, clinical workflows, clinical documentation, and care coordination. 
• Excellent communication, presentation, and facilitation skills with the ability to translate complex clinical concepts for diverse audiences. 
• Proficiency in Microsoft Office suite of tools and expertise with Excel. 
• Strong attention to detail and ability to document workflows and requirements clearly. 
• Ability to work collaboratively in a multidisciplinary healthcare environment. 

Preferred Skills:

• Lab and/or Radiology domain expertise - experience with LIS, RIS, PACS, and the clinical workflows surrounding diagnostic testing and imaging.
• Knowledge of healthcare interoperability standards such as HL7, FHIR, DICOM, and IHE profiles.
• Familiarity with multiple electronic health records (EHRs) and healthcare data standards. 
• Experience in an MSP or consulting environment, supporting multiple client engagements simultaneously.
• Knowledge of regulatory compliance (HIPAA, Meaningful Use/Promoting Interoperability CMS Conditions of Participation).

Job Requirements

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week:
• Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $12.00/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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