Function

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Mandatory Skills:

Broad and deep technical knowledge across infrastructure, cloud, networking, security, IAM, SRE, and operations

Role Description Skills:

KEY RESPONSIBILITIES
•    Define and own the end-to-end technical architecture and target operating model across all six service towers
•    Lead the three-phase transformation programme (Stabilise → Optimise → Transform), managing timelines, milestones, risks, and dependencies
•    Make architectural decisions across IAM, Cloud, SRE, Network, Data, and Security — ensuring coherence, reusability, and alignment with business objectives
•    Establish and chair the Architecture & Engineering Governance board, providing technical assurance across all workstreams
•    Own the programme roadmap, resource plan, and financial model — tracking cost savings, team reduction trajectory, and ROI
•    Drive stakeholder management across client leadership, retained organisation, and offshore delivery teams in London, Singapore, and Australia
•    Define the automation strategy and prioritise cross-tower automation initiatives for maximum cost and quality impact
•    Establish SLA/KPI frameworks, performance dashboards, and outcome-based metrics for all towers
•    Lead the offshore migration strategy: define which roles move offshore, governance model, and knowledge transfer approach
•    Manage programme risks, issues, and escalations — proactively identifying blockers and driving resolution
•    Chair weekly steering committees, produce executive reporting packs, and present transformation progress to C-level stakeholders
•    Drive vendor and tool selection, ensuring standardisation across the programme and eliminating redundant tooling
•    Build and lead high-performing distributed teams, fostering a culture of engineering excellence, accountability, and continuous improvement
•    Define the continuous improvement factory model, ensuring the transformation sustains beyond the initial programme
TECHNICAL SKILLS & EXPERTISE
•    Broad and deep technical knowledge across infrastructure, cloud, networking, security, IAM, SRE, and data engineering
•    Expert-level understanding of IaC, CI/CD, DevSecOps, GitOps, and platform engineering principles
•    Architecture frameworks: TOGAF, cloud-native architecture patterns, microservices, event-driven design
•    Cloud platform expertise across AWS, Azure, and/or GCP at enterprise scale
•    SRE principles: SLI/SLO/error budgets, observability, chaos engineering, and resilience patterns
•    IAM and security architecture: Zero Trust, RBAC/ABAC, PAM, compliance frameworks (SOX, GDPR, ISO 27001)
•    Programme management methodologies: Agile at scale (SAFe, LeSS), waterfall, hybrid delivery models
•    Financial modelling: FinOps, TCO analysis, business case development, and outcome-based commercial models
•    Tooling breadth: ITSM (ServiceNow), monitoring (Grafana/ELK/Datadog/Dynatrace), automation (Ansible/Terraform), and collaboration platforms
SOFT SKILLS & COMPETENCIES
•    Exceptional leadership presence — inspires confidence at C-level while earning respect from engineering teams
•    Outstanding stakeholder management across client, retained org, and delivery partner ecosystems
•    Strategic thinker who translates business objectives into technical roadmaps and actionable delivery plans
•    Excellent communication: can articulate complex technical concepts to non-technical executives and vice versa
•    Strong commercial acumen — understands P&L impact, margin management, and outcome-based pricing
•    Decisive under ambiguity — makes sound judgements with incomplete information and course-corrects when needed
•    Cultural leadership: builds inclusive, high-performing teams across geographies and organisational boundaries
•    Conflict resolution and negotiation skills across complex, multi-party environments
QUALIFICATIONS & EXPERIENCE
•    12+ years in technology leadership spanning infrastructure, cloud, and software engineering
•    5+ years leading large-scale IT transformation or managed services programmes (50+ FTE scope)
•    Proven track record of delivering measurable cost savings (30%+), team optimisation, and reliability improvements
•    Demonstrated ability to operate as both a hands-on architect and a programme delivery leader
•    Architecture certifications: TOGAF, AWS/Azure Solutions Architect Professional, or equivalent
•    Programme management credentials: PMP, PRINCE2, SAFe Programme Consultant, or equivalent
•    Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred
DESIRABLE / NICE TO HAVE
•    Experience in managed services transitions and operating model transformations for global financial services clients
•    Published thought leadership in SRE, platform engineering, or IT transformation
•    Experience with AI/ML-driven operations (AIOps) and emerging automation technologies
•    ITIL 4 Managing Professional or Strategic Leader certification

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.