Position Summary

What will your job entail?

Key Responsibilities

• Escalation & Issue Resolution
  • Manage and resolve complex inspection-related tasks and inquiries that cannot be completed by the centralized processing team
  • Act as a subject matter expert (SME) for inspection processes and workflows
  • Troubleshoot processing issues and provide guidance to the Inspection support team
• Quality Assurance
  • Conduct quality reviews and audits of work completed by the centralized processing team
  • Identify trends, errors, and training opportunities to improve overall quality and efficiency
  • Provide feedback and support continuous improvement initiatives
• Stakeholder Support
  • Assist Underwriters, agents, inspection vendors, and carriers with escalated or complex inspection matters
  • Respond to inquiries requiring advanced knowledge of inspection processes, compliance, and workflows
  • Ensure clear communication and timely resolution of issues
• Process Oversight
  • Monitor inspection workflows to ensure compliance with company guidelines and service level expectations
  • Support implementation of new or updated processes and procedures
• Collaboration & Training
  • Assist in onboarding and training of new team members
  • Partner with leadership to improve operational efficiency and effectiveness

Qualifications

• Experience in insurance operations, underwriting support, or a related role (commercial lines experience preferred but not required)
• Basic understanding of inspection processes and workflows, or the ability to quickly learn
• Experience working with or supporting a processing support team or shared services team is helpful but not required
• Strong problem-solving and critical thinking skills, with the ability to handle complex or escalated tasks
• High attention to detail with a focus on quality and accuracy
• Effective communication and collaboration skills, with the ability to support multiple stakeholders
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Excel and OneNote

Key Competencies

• Problem-solving and critical thinking
• Quality assurance and attention to detail
• Collaboration and cross-team partnership
• Process improvement mindset
• Strong organizational skills

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected] 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.