About this Transfer Agent - Assistant Manager role at Apex Group
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
We are currently looking for a Transfer Agent – Assistant Manager to join our growing Transfer Agency Operations team in Luxembourg. This is a permanent position offering a competitive salary and benefits package.
As an Assistant Manager, you will play a key role in the day-to-day management of Transfer Agency operations, ensuring high-quality service delivery to our clients while supporting operational efficiency and adherence to regulatory and internal control requirements. You will act as a subject matter expert and escalation point for complex Transfer Agency matters and contribute to the continuous improvement of processes and controls.
Key Responsibilities
- Process and oversee investor transactions, including subscriptions, redemptions, switches, and transfers.
- Maintain investor registers and fund static data accurately and in a timely manner.
- Review investor onboarding and KYC documentation in line with regulatory requirements.
- Monitor cash settlements, payments, and bank reconciliations.
- Prepare and review investor and client reporting.
- Act as an escalation point for complex operational matters.
- Oversee outsourced activities and ensure service quality standards are maintained.
- Ensure compliance with SLAs, internal procedures, and Luxembourg regulatory requirements.
- Support client onboarding projects, fund launches, and business transitions.
- Participate in internal and external audits and contribute to regulatory reporting.
- Identify process improvement opportunities and support operational change initiatives.
Skills & Experience
- Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
- 4+ years of experience in Transfer Agency, Fund Administration, or a similar environment.
- Strong knowledge of investor onboarding, transaction processing, cash management, and transfer agency operations.
- Good understanding of Luxembourg funds and regulatory requirements.
- Excellent organisational, analytical, and problem-solving skills.
- Ability to manage multiple priorities and deadlines.
- Strong communication and stakeholder management skills.
- Fluent in English; additional languages are an asset.
Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.