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About this Telephone Sales Representative - Initial Hygiene role at Rentokil Initial

Rentokil Initial · Onsite · Auckland, Auckland, New Zealand

Are you the person in your friend group who can talk to anyone? Are you looking for a role where your energy and organisation skills actually pay off?

Rentokil Initial is seeking a motivated Telephone Sales Representative to join our Products Team in our Mount Wellington office. This is a fantastic opportunity for someone who loves helping customers and enjoys a good, fast-paced workday and is looking to build a career in sales.

In this role, you'll focus on selling daily hygiene consumables such as toilet paper, hand towels, soaps, sanitisers, and essential office supplies. You will partner with business clients across Auckland and New Zealand to ensure they maintain consistent inventory, prevent stockouts, and achieve seamless, hassle-free facility management.

The purpose of this position is to:

  • Manage a high volume of phone and email communication, building strong relationships with our customer accounts.
  • Provide excellent customer service on every inbound call and proactively identify sales opportunities through outbound campaigns.
  • Manage the day-to-day administration requirements of your customer whilst ensuring customer issues are resolved.
  • Planning and organising yourself and others to be responsive and be able to adapt to customer requests quickly and effectively as well as driving consistent service delivery performance.

The ideal candidate must have:

  • Demonstrable and proven call centre/telesales customer service skills.
  • The ability to build long-term internal and external relationships.
  • Excellent interpersonal skills.
  • Attention to detail and problem-solving skills.
  • Ability to manage multiple and competing priorities.

What we offer:

  • Up to 2 days working from home once you’re up to speed.
  • Work-life balance while being part of a respected and stable brand. 
  • Comprehensive training in our products, services and safety practices.

Candidates must hold permanent full working rights in New Zealand. Preferred applicants will undergo standard pre-employment checks, including medical assessments, reference checks, and criminal history verification, adhering to Rentokil Initial standards.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 63,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities. 

We hold strong to our values of Relationships, Teamwork, Service and Responsibility. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.

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About Rentokil Initial

Rentokil Initial provides services that protect people and enhance lives.


We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!

Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.

We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.

Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.


Does this sound like the company for you? Have a look at our vacancies below!

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