About this Technical Support Specialist role at BD
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Job Title:** Technical Support Specialist
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Job Summary**
As a Technical Support Specialist at Becton Dickinson Global Services Centre, you will be the first point of contact for our internal and external customers, providing essential technical assistance and troubleshooting for a variety of IT-related issues. Your primary goal will be to ensure prompt resolution of problems, maintaining high levels of customer satisfaction and operational efficiency.
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Job Responsibilities**
* Provide technical support and guidance to end-users via phone, email, and chat for hardware, software, and network-related issues.
* Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
* Document all support interactions, including problem descriptions, troubleshooting steps taken, and resolutions in the ticketing system.
* Install, configure, and maintain computer systems, software applications, and peripherals.
* Assist with user account management, including creation, modification, and password resets.
* Conduct basic network troubleshooting and connectivity checks.
* Educate users on best practices for using IT systems and applications.
* Participate in the creation and maintenance of knowledge base articles and support documentation.
* Adhere to IT policies, procedures, and security guidelines.
* Collaborate with other IT teams to improve service delivery and resolve recurring issues.
* Perform other duties as assigned by management.
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Job Qualifications**
* Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
* 1-3 years of experience in a technical support or help desk role.
* Strong understanding of Windows operating systems and Microsoft Office Suite.
* Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPN).
* Experience with ticketing systems (e.g., ServiceNow, Zendesk).
* Excellent problem-solving and analytical skills.
* Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
* Customer-focused with a patient and empathetic approach.
* Ability to work independently and as part of a team in a fast-paced environment.
* Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
* Proficiency in English; additional language skills may be an advantage.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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