About this Technical Application Specialist (CoreLab) role at Abbott
JOB DESCRIPTION:
Technical Application Specialist in Nutrition Business, this position is based in Guatemala City, Guatemala.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of .
- Sales Incentive Plan
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is based in Guatemala City for our Nutrition Division. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® – to help get the nutrients they need to live their healthiest life.
As the Technical Application Specialist will develop and improve relationships with the customer and those who in one way or another can influence the decisions about which product to use. Promote services as a consultant and advise on situations and cases that may be presented to the client. Prepare and present solutions to the needs of customers. The person in this position is responsible for customer and sales force training, which involves the use of instruments and the interpretation of data in the following four areas: Routine use of instruments and problem solving Installation of new instruments. Demonstrations and evaluations of instruments. Introduction of new products.
What You’ll Do
- Ensure that you receive the necessary information about the equipment to give users the required support for existing products, as well as new users. Perform medical-scientific presentations to support our clients.
- Provide training and after-sales support to customers. Immediately process all queries or complaints that a customer transmits about our products and provide them with a solution as soon as possible.
- Responsible for the proper functioning of all systems. Track problems customers may have with instruments or equipment; you will need to make sure that the problem is resolved and that the customer is satisfied.
- Prepare and give the necessary training to the sales force and customers regarding all the Company's diagnostic products. Keep up to date all the training materials and protocols necessary for this purpose.
- Provide support to the Marketing department in the launch of new products, special seminars to promote the exclusive use of Abbott products, etc. Work with the sales force to develop educational programs.
- Solve team-related issues in the Central American, Caribbean and Dx Region through phone calls or customer visits, documenting the case for future occasions. Prepare reports for parent company and complete all stationery that the post requires: Quarantines, Disp. End, Field Actions.
Required Qualifications
- Bachelor’s degree in Chemical and Biological Sciences, Engineering or health related career.
- Minimum 2 years of similar working experience
- Previous experience in laboratory routines and administration.
- Experience with equipment of the diagnostic industry.
- Language: Fully Bilingual English-Spanish.
- Microsoft Office: (Excel, Power BI, Power Point, Word).
Travel: 35% of the time.
Fieldwork: 90% of the time.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Sales Support & Administration
DIVISION:
CRLB Core Lab
LOCATION:
Guatemala > Guatemala : 5a Ave 5-55 Zona 14
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 25 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)
