Key supporting values & behaviours for the role:
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Operational Excellence
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Accountability & Ownership
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Client-Focused Service
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Leadership & Team Development
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Collaboration & Communication
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Problem Solving & Decision Making
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Continuous Improvement & Innovation
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Adaptability in a Global Environment
KPIs / deliverables:
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Team SLA Compliance
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On-Time Project Delivery
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Quality Compliance & Accuracy
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Team Productivity & Utilization
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Escalation Resolution Effectiveness
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Resource & Capacity Management
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Operational Data Accuracy
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Employee Development & Retention
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Process Compliance & Continuous ImprovementCompliance and adherence to specifications
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Problem-solving and issue resolution
Responsibilities:
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Monitor workload distribution across the team and ensure balanced allocation of resources.
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Assign projects and tasks among Delivery Coordinators to ensure timely completion of deliverables.
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Ensure adherence to client specifications, workflow requirements, and internal operational standards.
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Monitor project progress, deadlines, and team performance to achieve delivery targets.
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Secure appropriate backup solutions and coverage plans to maintain business continuity.
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Monitor overtime utilization and recommend corrective actions when necessary.
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Ensure operational and financial information are accurately maintained in internal systems and too
Essential qualifications:
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At least 3 years of experience in media localization, subtitling, dubbing, content operations, or a related field.
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At least 1 year of team leadership or supervisory experience.
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Good understanding of delivery operations, localization workflows, and quality standards.
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Experience in workload management, resource planning, and issue escalation.
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Bachelor's degree in Business, Operations, Media, IT, Linguistics, or a related course.
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Strong leadership, coaching, and communication skills.
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Good analytical, organizational, and problem-solving abilities.
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Proficient in English, both written and spoken.
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Able to work effectively with cross-functional and global teams.
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Familiarity with workflow management systems and reporting tools.
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Ability to manage multiple tasks in a fast-paced environment.