Summary: Under the direction of the IT Operations Manager, the Systems Administrator installs, configures, and maintains the company’s servers, networks, and cloud infrastructure. You’ll monitor system health, resolve issues, and recommend improvements to performance and reliability.

Essential Duties and Responsibilities include the following:

• Configure and administer Voice over IP (VoIP) systems
• Manage user, group, and device identities in on-premises Active Directory and Microsoft Entra ID
• Administer Microsoft 365 services, including Exchange Online, SharePoint, and Teams
• Maintain backup and disaster recovery jobs in Azure, AWS, and Acronis Cloud, and test restores regularly
• Configure and maintain wired and wireless networks using Extreme Cloud IQ and Extreme Site Engine
• Deploy and manage on-premises and cloud infrastructure in AWS and Microsoft Azure
• Administer on-premises and cloud file shares, including permissions and storage capacity
• Build, configure, and support virtual machines
• Apply patches and security updates across servers, endpoints, and network devices
• Monitor systems and networks, analyze performance data, and implement improvements
• Resolve escalated help desk tickets and mentor help desk staff on troubleshooting
• Document configurations, procedures, and changes, and follow change management practices

Skills Needed:

• Analytical Skills - Possess critical thinking and reasoning skills to solve a problem. 
• Accountability - Ability to accept responsibility and account for his/her actions. 
• Business Acumen - Grasps and understands business concepts and issues.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Detail Oriented - Ability to pay attention to the minute details of a project or task. 
• Decision Making - Ability to make critical decisions while following company procedures.
• Ethical - Demonstrate conduct conforming to a set of values and accepted standards.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task. 
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Reliability - Demonstrates being dependable and trustworthy.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Qualifications:

• 3–5 years of experience in systems administration in a hybrid (on-premises and cloud) environment
• Hands-on experience with Active Directory, Microsoft Entra ID, and Microsoft 365 administration
• Experience administering Windows Server and virtualized environments
• Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, firewalls, and wireless
• Familiarity with access control and security concepts such as role-based access control (RBAC), multifactor authentication (MFA), and conditional access
• Experience with monitoring and diagnostic tools for systems and networks
• Scripting experience, preferably PowerShell, to automate routine tasks
• Strong troubleshooting, documentation, and communication skills
• High-level problem-solving and communication skills. Ability to exercise initiative and resourcefulness.
• Ability to establish and maintain effective working relationships with others. Knowledge of professional office practices.
• Ability to exercise independent judgment and discretion.
• Ability to work with limited supervision.
• Ability to understand and carry out moderately complex oral and written instructions, prioritize work, and meet time constraints. 
• The ability to manage multiple tasks under tight deadlines.

Experience Preferred:

• Experience with Extreme Cloud IQ and Extreme Site Engine, or comparable cloud-managed network platforms
• Experience with Acronis or similar backup and disaster recovery tools
• Experience configuring VoIP or unified communications platforms
• Hands-on experience with Azure and AWS services
• Knowledge of Linux administration
• Experience with Intune, Group Policy, or other endpoint management tools

Education/Experience:

• High School Graduate or General Education Degree (GED): Required.
• associate or bachelor's degree in information technology, computer science, or engineering

Certificates and Licenses:

AWS Certified CloudOps Engineer, Microsoft Azure Administrator Associate, Microsoft 365 Administrator, Network+, Security+, Server+

Computer Skills:

Solid background in systems administration and architecture. Familiarity with access control models and network security. Experience with systems and network diagnostics, monitoring, and analysis tools. Knowledge of network operating systems. Proficiency with coding languages.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Job cannot be performed remotely.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.