About this IT Support Technician role at Wild Card Creative Group
We are Wild Card
Born in Hollywood, we know what stories move audiences – and how to bring brands into the action.
We connect brands with global markets, crafting high-impact experiences through a blend of creativity and data on screen, in-game and beyond.
Every moment is an opportunity to build genuine connections, because everyone wants to be part of a great story.
Purpose
We are seeking a motivated IT Support Technician to provide day-to-day technical support for employees while leveraging a background in software development to assist with automation, scripting, and troubleshooting business applications. This role is ideal for someone who enjoys both end-user support and solving technical problems through code.
JOB RESPONSIBILITIES
Helpdesk & Systems Support
- Provide Tier 1 and Tier 2 technical support for Windows and macOS environments.
- Set up and maintain workstations, laptops, mobile devices, and peripherals.
- Manage user accounts, permissions, and access requests across identity platforms.
- Troubleshoot hardware, software, networking, and connectivity issues.
- Support cloud services: Microsoft 365, Google Workspace, and SaaS applications.
- Monitor system health and escalate complex issues when necessary.
- Document support procedures and maintain a current knowledge base.
Adobe Scripting & Python Automation
- Write and maintain Python scripts to automate repetitive IT and creative operations tasks.
- Develop Adobe ExtendScript and UXP scripts for Photoshop, Illustrator, After Effects, Premiere Pro, and InDesign.
- Build automation tools that connect Adobe Creative Cloud apps to internal systems via APIs.
- Troubleshoot creative workflows and production pipelines with tools such as Adobe Premiere, After Effects, Photoshop, C4D, and similar.
- Assist with software deployments, updates, patch management, and scripted provisioning.
- Collaborate with engineering and operations teams on internal tooling and integrations.
- Maintain version-controlled scripts and automation projects in internal Git.
IT Foundations
- 1–3 years of IT support experience or equivalent education.
- Proven experience supporting Windows and macOS environments.
- Working knowledge of Google Workspace, Microsoft 365, user account administration, and endpoint management.
- Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
- Exposure to MDM solutions (Kandji, Jamf, Mosyle, Intune) and identity management platforms (JumpCloud, Active Directory, Entra ID).
- Strong troubleshooting, communication, and customer service skills.
Scripting & Automation
- Hands-on experience with Python for automation, workflow scripting, and tooling.
- Familiarity with additional scripting languages such as JavaScript, PowerShell, Google App scripts, or Bash is a plus.
- Working knowledge of APIs, Git, and basic software development practices.
Adobe Creative Ecosystem
- Experience supporting Adobe Creative Cloud applications and creative production workflows.
- Ability to troubleshoot issues across Premiere Pro, After Effects, Photoshop, Illustrator, InDesign, and similar tools.
- Familiarity with Adobe ExtendScript or UXP scripting for Creative Cloud automation is a strong plus.
Certifications
- CompTIA A+, Network+, or related certifications are a plus.
Physical Requirements
- Must be comfortable lifting and carrying 40–60 lbs and performing other physical duties as required.
REQUIRED QUALIFICATIONS
- Hands-on Python scripting experience with demonstrated ability to write and maintain scripts that automate repetitive IT or operational workflows.
- Experience with full Stack software development.
STRONGLY PREFERRED BACKGROUND
- Experience developing Adobe ExtendScript or UXP scripts targeting Photoshop, Illustrator, After Effects, Premiere Pro, and/or InDesign.
- Familiarity building API-based integrations that connect Adobe Creative Cloud applications to internal systems or external services.
Disclosures:
In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. Wild Card is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We strive to encourage and support all of our current and prospective employees to achieve their highest potential. No job applicant will receive less favorable treatment on any basis when applying for a career with our team.
