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Student Document Services: • Receive and prepare all necessary documents that needed for the student services process • Distribute student documents (e.g. study leave, graduation documents, etc.) • Receive and check document completeness from internship project and final project (soft cover & hard cover) • Maintain and update records of customer transactions Student Services Center Process Support: • Prepare all student documents before distribution process (e.g., Student Guide Book, letter request, etc.) • Upload various announcement to LMS • Receive and process students letter request regarding related documents • Check the completeness of documents in Student Services Center Stakeholder Inquires Respond: • Respond promptly to students/other stakeholders’ inquiries through CRM, email, phone or send it directly to related parties • Oversee all inquiries using CRM • Follow up and direct various unresolved inquiries to related parties • Handle and resolve all stakeholder inquiries based on service level agreement (SLA) • Obtain and evaluate all relevant information to handle inquiries and complaints • Maintain and update record details of inquiries, comments, and complaints • Maintain and update record details of actions taken • Manage related administration • Communicate and coordinate with internal departments Management Support Activities: • Provide Report to direct Supervisor • Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost) • Perform activities related to Quality Management System • Perform additional tasks related to key responsibilities as required by Direct Supervisor Education Requirement: •Minimum Diploma Degree (D3) or University Student (6th Semester) Work Exposure/ Experience: •No working experience

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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