About this Store Leader, Osaka role at On
In Short:
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC)
team and take on the responsibility to lead our new store opening in Osaka.
On will rely on you to help co-define the various store operation processes ahead of
the opening. That includes supporting our Talent Team in hiring a dream team of
service-minded Sales Advisors who will - under your leadership - run the store on a
daily basis.
Once the doors have opened, you will be in charge of the store’s overall
performance and delivering exceptional customer service every day. You will
oversee all store related operations from inventory to IT systems to customer flows,
as well as all internal team related responsibilities and external partnerships (e.g.
community building).
Your Mission:
- Continuously embrace and communicate On’s values and brand philosophy
in team and customer interactions - Hire & Manage schedules for all store advisors, collaborate with our Talent
team for talent administration & development (e.g. payroll, onboarding, career
progression and recruiting) - Establish and build external partnerships to boost community engagement
- Take responsibility and create business drivers for store performance and
monitoring of relevant store KPIs - Oversee inventory management and BoH (Back-of-House) processes for
optimized stock levels and FoH (Front-of-House) operations for exceptional
customer service - Support piloting, innovation and implementation of new retail solutions
- Execute product strategy and work closely with our sales planning and retail
marketing team for optimize sales funnel & visual merchandising - Ad hoc duties as needed
Your Story:
- 6+ years of experience in a customer-focused setting including 3 years
managerial responsibilities - Operational retail experience in a premium, sports, tech and / or fashion
environment is a strong plus - A collaborative team player with strong interpersonal, hospitality and
communication skills - Experience creating interactive and meaningful experience for your
customers and team members - An entrepreneurial spirit and exceptional organizational skills to proactively
anticipate future store needs - Ability to read, write and speak Japanese and English
- Ability to work weekends, evenings and holidays as needed
Your Team:
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.
