As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Senior Technical Writer, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and UX designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.

What You’ll Do:

• Produce high-quality documentation— new features, release notes, APIs, and more—to guide and educate customers.
• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
• Contribute to our writing team’s standards, processes, and best practices.
• Build strong, cross-functional partnerships with designers, developers, and product managers.
• Advise, assist, and mentor other writers, and participate in collaborative content reviews.
• Advocate for the customer in all aspects of your job.
• Help define our team’s strategy and vision while also independently managing your own projects.

What You’ll Need:

• Proven experience as a technical writer in the software industry.
• Experience with DITA/XML and structured authoring.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Experience using an XML authoring tool, preferably OxygenXML Editor.
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
• Dedicated  user-centric approach to focus on what the customer needs, not what the system does.
• Experience exploring a customer’s problem space and addressing their needs through documentation.
• Exceptional audience analysis, written and verbal communication, and problem solving.
• Strong grasp of user experience fundamentals.
• Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Experience writing deployment and integration documentation for technical audiences.
• Success developing and executing a content strategy for a diverse product portfolio’s documentation. 
• Knowledge of and experience writing for the cybersecurity industry is strongly preferred.
• Experience using a Component Content Management System (CCMS).
• Passion for and track record of seizing opportunities for improvement at every turn.

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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