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The Walt Disney Company is seeking a skilled and motivated Software Engineer to join the ServiceNow ITSM & CMDB team within Enterprise Technology. This team supports Disney’s internal technology operations by building platforms that enable efficient service management and configuration tracking across the enterprise.

As a Software Developer, design, develop, and implement IT Service Management solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow development and a deep understanding of ITSM processes and best practices.

Key Responsibilities

• Develop and customize ServiceNow ITSM applications including Incident, Problem, Change, and Request Management
• Design and implement workflows, business rules, UI policies, and client scripts
• Create custom applications and modules to meet specific business requirements
• Configure ServiceNow platform components including forms, lists, reports, and dashboards
• Integrate ServiceNow with third-party systems using REST/SOAP APIs and web services
• Develop and maintain update sets for application deployment across environments
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Perform testing, debugging, and performance optimization of ServiceNow applications
• Create and maintain technical documentation and user guides
• Provide ongoing support and maintenance for existing ITSM implementations

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in ServiceNow development and administration
• Strong knowledge of ServiceNow ITSM modules and processes
• Proficiency in JavaScript, HTML, CSS, XML, and JSON
• Experience with ServiceNow scripting including server-side and client-side scripting
• Knowledge of ITIL framework and IT service management best practices
• Experience with ServiceNow integration technologies (REST, SOAP, Web Services)
• Understanding of database concepts and SQL
• ServiceNow Certified System Administrator (CSA) certification preferred

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS) in ITSM
• Experience with ServiceNow platform development tools and methodologies
• Knowledge of Agile/Scrum development practices
• Experience with version control systems and DevOps practices
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities

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