Job Description Summary

As a Senior Engineer, you will investigate complex issues affecting deployed healthcare products, determine root causes, and drive lasting technical resolutions. You will apply your knowledge of healthcare standards, product workflows, and software troubleshooting to help customers and regional teams restore service and prevent recurring issues.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key responsibilities

• Own complex install-base investigations from initial triage through root-cause analysis, resolution, and follow-up.
• Troubleshoot product, software, integration, and deployment issues using logs, metrics, diagnostic tools, and customer-provided evidence.
• Apply knowledge of healthcare interoperability standards and workflows, including DICOM, PACS, HL7, and IHE.
• Collaborate with customers, Regional L2/L3 teams, Field Service, Product Management, and Engineering to diagnose and resolve issues.
• Identify recurring field issues and recommend code, configuration, or procedural changes to prevent recurrence.
• Contribute code fixes, diagnostic scripts, automation, and troubleshooting tools where appropriate.
• Support technical readiness and issue resolution for product upgrades, migrations, and deployment changes.
• Create and maintain troubleshooting guides, technical documentation, and knowledge-base content.
• Share technical findings and product knowledge with colleagues and cross-functional teams.

Qualifications/Requirements

• Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math), A minimum of 8 years of professional experience.
• At least 3 years’ experience in any one of the programming languages like Java, C, C++ or C#
• Experience with scripting (e.g., Python, SQL, Bash) and automation tools.
• Familiarity with cloud platforms (AWS) and monitoring tools (e.g., Prometheus, Grafana).

• Strong working knowledge of healthcare interoperability standards and workflows, including DICOM, PACS, IHE workflows, HL7 standards.
• Experience in leading install base products and team is preferred
• Exposure to Agile methodologies, technology, theories, and techniques.
• Strong Debugging skills, problem solving and analytical ability.
• Ability to prioritize multiple tasks and responsibilities while maintaining a high level of quality service.

 

Desired Characteristics

• Demonstrates clarity of thought to work through limited information and vague problem definitions.
• Influences through others; builds direct and "behind the scenes" support for ideas.
• Proactively identifies and removes project obstacles or barriers on behalf of the team.
• Shares knowledge, establishing trust, credibility, and goodwill across a global team.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Experience of driving activities to influence code quality and process rigor.

Inclusion and Diversity:

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

#Everyroleisvital

Additional Information