At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Senior Advisor, Merchant Services is responsible for growing Merchant Services within an assigned geography. This market-facing role leads business development from initial discovery through proposal, negotiation, and signed agreement, helping businesses improve how they accept and manage payments.

The Senior Advisor develops opportunities through FNBO banker referrals, centers of influence, community relationships, and direct prospecting. The role supports all customer personas, from start-ups and locally owned businesses to larger commercial and corporate clients, tailoring the sales approach and recommended solution to each customer's needs and complexity.

About This Role:

 

Key Accountabilities:

 

• New Business Development and Portfolio Growth
  • Build a strong, qualified pipeline through FNBO banker referrals, centers of influence, community relationships, and direct prospecting that supports current growth goals and emerging opportunities.
  • Focus primarily on acquiring new business while deepening existing relationships and supporting appropriate client transitions.
  • Achieve annual goals for new merchant acquisition, processing volume, revenue, and portfolio growth, as established in the applicable performance scorecard.
  • Respond promptly to referrals and advance qualified opportunities with urgency and disciplined follow-through.

 

• Consultative Merchant Services Sales
  • Develop an Uncommon Understanding of each customer's business, payment acceptance needs, financial objectives, and growth goals, and translate those insights into relevant Merchant Services solutions.
  • Lead the sales process by identifying, qualifying, and documenting opportunities; preparing and presenting proposals; negotiating terms and options; and guiding the customer through agreement requirements.
  • Set clear expectations regarding timing, documentation, implementation dependencies, and next steps.
  • Tailor recommendations to the customer's size, industry, operating model, and level of complexity

 

• Market and Referral Development
  • Build trusted relationships with bankers, internal referral partners, community leaders, and centers of influence across the assigned market.
  • Participate as an active and visible member of the communities served.
  • Educate internal referral partners on Merchant Services products, ideal opportunities, and the referral process.

 

• Sales Process and Performance Reporting
  • Use Salesforce and other sales and prospecting tools consistently to maintain pipeline visibility, opportunity quality, and data accuracy.
  • Maintain accurate opportunity stages, next steps, expected timing, and performance information needed for pipeline reporting and forecasting.
  • Prepare timely proposals, presentations, agreements, and other sales materials required to advance opportunities.

 

• Cross-functional Collaboration
  • Partner across the enterprise to optimize referral opportunities, meet the broader needs of business customers, and support income and portfolio growth.
  • Engage product, implementation, support, and other subject-matter experts when their involvement will strengthen the solution or customer experience.
  • Collaborate respectfully across roles and processes, engaging the right partners at the right time and supporting clear handoffs.

 

• Customer Experience and Relationship Expansion
  • Identify opportunities to deepen existing relationships and expand the use of Merchant Services solutions where they support the customer's business needs.
  • Maintain clear communication throughout the sales and transition process and address barriers that could delay the customer experience.
  • Coordinate with the appropriate servicing and implementation teams to support a smooth transition after the sale.

 

• Risk Management and Compliance
  • Understand and comply with bank policies, applicable laws and regulations, and the bank's BSA/AML Program as they relate to the role.
  • Complete required compliance training and follow established procedures and controls.
  • Promptly report known policy, legal, or regulatory violations and suspicious customer or account activity.

 

• Other duties as assigned by leadership

The Ideal Candidate for This Role:

 

Qualifications:

·         Bachelor's degree or equivalent experience

·         Five or more years of successful sales experience and strong Merchant Services industry knowledge.

·         Demonstrated ability to build and grow a diverse portfolio across businesses ranging from start-ups to corporate clients and across industry verticals.

·         A consultative, customer-focused approach with strong discovery, presentation, negotiation, and relationship-building skills.

·         Proven success managing multiple customer relationships and active sales opportunities at the same time.

·         Experience using CRM, pipeline-management, and sales-prospecting tools.

 

Additional Requirements:

·         Ability to work independently, create momentum, and collaborate effectively with bankers, product partners, implementation teams, and support teams.

·         Established community connections and a willingness to be an engaged, visible presence in the markets served.

·         Ability to prioritize effectively and perform in a fast-paced environment with multiple active opportunities.

·         Willingness to travel for customer meetings, community activities, team events, or as needed by leadership.

·         Professional conduct, positive working relationships, and regular and predictable attendance.

 

Desired:

·         Merchant Services sales experience, payment-network knowledge, and Salesforce proficiency.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

 

Compensation range (base pay): $65,329.00-$107,794.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261093

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.