About this Sports VOD Operations Coordinator role at Warner Bros. Discovery
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Warner Bros. Discovery (WBD) Sports Europe represents WBD’s portfolio of sports brands, channels, and platforms in Europe. It collectively engages 130 million people every month, reaching fans and broad audiences in more than 200 markets and in 20 languages across all platforms where consumers are spending time: free-to-air TV, pay-TV, streaming, online and social. WBD Sports Europe includes the much-loved consumer brands Eurosport and TNT Sports in the UK and Ireland, as well sports programming and content on WBD’s free-to-air TV networks and streaming on HBO Max. They connect audiences with the greatest sporting events in the world. This includes being the Home of the Olympics Games in Europe; tennis’ Grand Slams; cycling’s Grand Tours, more than 1,000 live cycling broadcasts per year, the WHOOP UCI Mountain Bike World Series; the PGA TOUR year-round in some markets; the FIM Endurance World Championship; The Ocean Race; the FIM Speedway GP and every major winter sports World Championship and World Cup event.
Your New Role
As a Sports VOD Operations Coordinator, you will play a key role in ensuring the successful and timely fulfilment of sports content to affiliate VOD and FER platforms. Working across a range of systems and workflows, you will coordinate content delivery, investigate issues, and collaborate with internal and external partners to maintain a high-quality service. If you enjoy working in a fast-paced sports media environment and are motivated by delivering seamless content experiences, we encourage you to apply.
Your Role Accountabilities
• Track sports FER/VOD asset delivery through internal processing workflows through to affiliate platforms.
• Troubleshoot failed content deliveries and coordinate resolution activities.
• Liaise with ingest and support teams to resolve delivery issues in a timely manner.
• Follow up on missing thumbnails and metadata with relevant teams.
• Perform quality control checks and edit video files where issues arise and automated processes have failed.
• Act as the primary point of contact for affiliate partners, responding to queries and issues relating to delayed or faulty content.
• Escalate system and workflow issues to the appropriate technical teams.
• Identify recurring issues, trends, and opportunities for process improvement.
• Stay informed on system updates and workflow changes.
• Ensure comprehensive shift handovers with colleagues.
• Partner with the VOD Scheduling team to review upcoming schedules and coordinate late changes.
• Collaborate with local sports teams, scheduling, bookings, and ingest teams to plan for upcoming high-profile events.
Qualifications & Experience
• Proven ability to learn new systems and workflows quickly and work across multiple applications on a daily basis.
• Self-motivated and able to coordinate workload effectively.
• Adaptable and flexible in an environment where technology changes rapidly.
• Some experience working in VOD, digital media, or a related content operations environment preferred.
• Good sporting knowledge would be advantageous.
This role is shift based including evening and weekend work, and will require some flexibility with working hours.
#GCO
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.