About this Spa & Wellness Manager role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Spa & Wellness Manager is responsible for leading the daily operations of the Spa, Fitness Center, and Retail Boutique while ensuring Four Seasons standards are consistently maintained. This role oversees staffing, guest experience, wellness programming, retail initiatives, financial performance, and operational excellence. The Spa & Wellness Manager works closely with resort leadership to develop innovative wellness offerings, drive revenue, and create exceptional experiences for guests and members. This position reports to Spa & Wellness Leadership.
What you will do:
Operational Management:
- Oversee the daily operation of the Spa, Fitness Center, and Retail Boutique, ensuring a seamless luxury experience for guests
- Maintain facility presentation, cleanliness, functionality, and ambiance throughout all wellness areas
- Partner closely with Housekeeping, Engineering, and operational departments to ensure facilities are maintained to the highest standards
- Ensure compliance with all health, safety, sanitation, and emergency response procedures
- Monitor and maintain operational standards, policies, and service procedures
Team Leadership:
- Recruit, train, coach, and develop Spa, Fitness, and Retail team members
- Foster a culture of excellence, accountability, and continuous improvement
- Conduct performance evaluations and support professional development opportunities
- Lead ongoing training initiatives to ensure team members remain knowledgeable about wellness trends, treatments, products, and service standards
- Support employee engagement and retention initiatives
Guest Experience Enhancement:
- Design and oversee wellness programs and experiences tailored to guest needs and preferences
- Ensure guests receive personalized and memorable service throughout their wellness journey
- Address guest feedback and service recovery opportunities promptly and effectively
- Identify and implement innovative wellness services, retail offerings, and guest experiences
- Stay informed on industry trends to continuously enhance the spa and wellness program
Financial & Business Management:
- Assist in developing and managing annual operating budgets and financial forecasts
- Monitor revenue, expenses, productivity, and profitability to achieve departmental goals
- Oversee inventory management and control costs while maintaining appropriate supply levels
- Analyze operational and financial reports to identify opportunities for improvement
- Support retail performance through product assortment, promotions, and merchandising initiatives
Marketing & Wellness Programming:
- Partner with Marketing and Commercial teams to develop promotional strategies and wellness campaigns
- Support the planning and execution of special events, retail promotions, and wellness activations
- Develop partnerships and experiences that strengthen the Spa & Wellness brand
- Utilize digital platforms and guest engagement channels to promote services and offerings
- Identify opportunities to increase awareness, guest engagement, and revenue
What you bring:
- Bachelor's degree in Hospitality Management, Wellness, Business, or a related field preferred; equivalent experience considered
- 2–4 years of management experience in a luxury spa, wellness, hospitality, or related environment
- Strong leadership and team development skills
- Passion for health, wellness, and luxury guest experiences
- Excellent communication, interpersonal, and guest engagement skills
- Strong business acumen with understanding of budgeting, forecasting, and financial performance
- Experience managing retail operations and wellness programming preferred
- Strong organizational and time-management skills
- Innovative mindset with strong problem-solving abilities
- Familiarity with spa, fitness, retail, and wellness management systems
- Ability to read, write, and communicate effectively in English; additional languages are a plus
What we offer:
- Competitive Salary & Wages
- Comprehensive Benefits Package
- 401(k) Retirement Plan
- Excellent Training and Development Opportunities
- Complimentary Accommodations at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:
- Full-time leadership schedule required
- Flexibility to work mornings, evenings, weekends, holidays, and special events based on business needs
Work Authorization:
- Candidates must have valid authorization to work in the United States at the time of application.
