About this SNOC Operators - ANC-SSPH260729 008/14 role at Xcellink Pte Ltd
Xcellink Pte Ltd · Onsite · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Are you passionate about network operations, cybersecurity, and keeping mission-critical environments running around the clock? We're expanding our Security Network Operations Center (SNOC) team and are looking for experienced professionals who thrive in a fast-paced, 24×7 operations environment.
Whether you're an experienced operator or a proven shift leader, this is your opportunity to play a key role in delivering reliable, secure, and high-performing network operations.
- SNOC Operators will perform 24×7 shift operations, monitor events and alerts, respond to incidents, conduct initial troubleshooting and analysis, triage issues, and escalate incidents according to operational procedures.
- Assistant SNOC Shift Lead supports the SNOC Shift Lead with shift coordination, operational supervision, incident management, escalation handling, reporting, and ensuring smooth day-to-day operations.
- SNOC Shift Lead oversees overall shift operations, coordinate major incidents, manage escalations, facilitate operational and project meetings, ensure SLA compliance, and provide leadership to the shift team.
Requirements
- Experience working in a 24×7 Network Operations Center (NOC) or Security Network Operations Center (SNOC).
- Good understanding of incident management, event monitoring, troubleshooting, and escalation processes.
- Experience with enterprise monitoring and ticketing tools.
- Excellent communication and teamwork skills.
- Ability to remain calm and make sound decisions during critical incidents.
- Relevant certifications such as CCNA, CCNP, ITIL Foundation, Security+, or equivalent are advantageous.
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