Job Title

Job Description Summary

Job Description

About the Role:

• Respond to approved Smart Hands requests within agreed response, service, and escalation timelines
• Perform visual checks, status verification, basic equipment handling, label checks, and approved physical inspections within authorised scope
• Provide basic cabling support, tracing, connection verification, and documentation while protecting live systems from unintended disruption
• Escort customers, vendors, and contractors, maintaining site access, security, and work-area controls at all times
• Capture photographs, serial numbers, readings, and service evidence accurately, and update tickets and service records in line with process requirements
• Identify tasks requiring specialist skills, permits, isolations, or further authorisation, and escalate them promptly through approved channels
• Follow site procedures, ESD controls, PPE, information-security requirements, and safe-work practices in a live data hall environment
• Support general operational tasks, tool control, inventory management, and work-area readiness as assigned by the Lead Engineer

About You:

• Relevant experience in technical support, data centres, telecoms, IT hardware, facilities operations, or a similar support environment
• Basic understanding of data centre equipment, racks, cabling, access control, and ESD requirements
• Experience with ticketing systems, service records, equipment identification, and secure-site procedures is advantageous
• Ability to follow instructions precisely, understand task boundaries, and escalate appropriately when work falls outside approved scope
• Strong attention to detail, procedural discipline, and confidence working under service-level expectations
• Clear Japanese communication and working English preferred for customer coordination, remote guidance, and reporting
• Basic rack, network-cabling, and hardware identification capability, with experience in remote hands or Smart Hands support preferred
• Availability for onsite response and approved call-out support in a live operational environment
• Location is in Inzai, Chiba