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About this Site Engagement Lead role at ICON plc

ICON plc · Onsite · Canada, Burlington
Site Engagement Lead

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.


As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.


What You Will Do:


  • Develop and implement site-specific action plans to accelerate patient recruitment and retention
  • Educate healthcare professionals and site staff on study protocols, procedures, and disease areas.
  • Engage with the public in formal health fairs or patient advocacy group events to provide approved, publicly available information.
  • Partner with referral networks to identify potential trial participants.
  • Analyze site performance data to tailor recruitment strategies and improve enrollment outcomes.
  • Conduct recruitment educational sessions and share best practices across sites.
  • Maintain accurate records in internal reporting systems and manage
  • Stay current with technical knowledge in relevant therapeutic areas.

Your Profile:


  • Bachelor’s degree in Health sciences
  • Minimum 2–3 years of relevant experience working in clinical trials
  • 1 year of immunology experience; preferred dermatology
  • 1 year of experience as a Clinical Trial Educator/Site Engagement Lead/Clinical Trial Liaison like role
  • Deep knowledge and Clinical competence in relevant therapeutic areas.
  • Strong interpersonal and communication skills.
  • Ability to work independently and make informed decisions.
  • Collaborative mindset with a strong customer service orientation.
  • High flexibility to travel and adapt to diverse cultural environments (appx 60% but must be able to travel as study needs demand)
  • Mentorship capabilities and willingness to take on additional responsibilities.
  • Proactive, solution-oriented approach with a “can-do” attitude.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.


Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.


Benefits may include:

  • Competitive base salary and performance related incentives
  • Health and wellbeing programmes including medical, dental, and vision coverage where applicable
  • Retirement and pension plans
  • Life assurance and disability coverage
  • Employee assistance programmes and wellbeing resources
  • Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.


Visit our careers site to read more about the benefits ICON offers.


Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.


If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.


Are you a current ICON Employee? Please click here to apply

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About ICON plc

ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide. You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live. If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

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