About this Silver Baron Lodge Guest Services Supervisor - Year Round role at Mammoth Mountain
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
PURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Silver Baron Lodge.
RESPONSIBILITIES:
Check guests in and out and settle guest balances upon departure
Give guests directions, information, and instructions
Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners
Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold
Balance and close out lift ticket sales at the end of the day
Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
Assist guest services manager with creating staff schedules, training, and completing timecards
Check for guest requests and services three days prior to arrival and ensure these requests are met
Ensure bell staff is properly maintaining the vehicles and completing check lists daily
Other duties as assigned
QUALIFICATIONS:
Previous supervisory experience required
Staff leadership, coaching, and mentoring experience preferred
Must have basic mechanical knowledge of the guest services fleet vehicles, tools, and equipment
Must have a valid driver’s license and clean driving record
Excellent understanding of computers, systems, and guest service tools
Must be able to work varied shifts, including overnight shifts
DATES OF EMPLOYMENT:
Flex Year Round - may have periods of layoff or reduced hours
PAY RATE:
$22.00 per hour
Deer Valley Resort is an Equal Opportunity Employer.
