About this Shuttle Van Driver role at Sonesta
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
At Sonesta, exceptional hospitality starts the moment guests arrive — and our Van Drivers help create safe, smooth, and welcoming transportation experiences for every guest. As a Van Driver, you’ll provide friendly and reliable shuttle transportation while helping guests feel comfortable, informed, and cared for throughout their journey.
This role is perfect for someone who enjoys interacting with people, takes pride in safe driving and guest service, and thrives in a fast-paced hospitality environment.
If you’re dependable, outgoing, and passionate about hospitality — we’d love to meet you.
What you’ll be doing
- Provide safe, friendly, and professional transportation for hotel guests to and from airports, local attractions, corporate offices, event venues, and designated destinations.
- Welcome guests warmly and assist with luggage handling, loading, unloading, and transportation support during arrivals and departures.
- Maintain strong knowledge of local roads, airports, transportation routes, traffic patterns, and nearby attractions.
- Ensure hotel shuttle vehicles remain clean, organized, fueled, and guest-ready throughout shifts.
- Perform routine vehicle inspections and report maintenance concerns, safety issues, or operational needs promptly to leadership teams.
- Coordinate closely with Front Desk, Bell Services, Concierge, Security, and hotel leadership teams to support seamless guest transportation experiences.
- Assist guests with directions, hotel information, local recommendations, and general hospitality support as needed.
- Maintain accurate transportation logs, operational records, and shuttle schedules according to hotel procedures.
- Follow all traffic laws, safety procedures, hotel operational standards, and transportation guidelines at all times.
- Support group arrivals, VIP guests, conferences, weddings, and special event transportation operations as needed.
- Help foster a welcoming, energetic, and guest-focused atmosphere aligned with Sonesta’s People People philosophy.
- Any other duties as assigned.
The Van Driver (VD) operates the hotel van to and from guest destinations in a safe and courteous manner. Will be required to work mornings, evening, weekends, and holidays.
Drivers are scheduled to work the following shifts:
- 3:30 am - 9:30 am
- 9:30 am - 4:30 pm
- 4:30 pm - 11:30 pm
What great looks like
- Previous driving, transportation, hospitality, shuttle, valet, guest service, or customer service experience preferred.
- Ability to safely operate hotel shuttle vans and transportation vehicles according to company and legal safety standards.
- Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
- Knowledge of local roads, airports, transportation routes, and hospitality service standards preferred.
- Ability to multitask and remain organized in a fast-paced hospitality environment.
- Positive attitude with a dependable, service-focused, and team-oriented mindset.
- Flexible availability including mornings, evenings, weekends, holidays, and airport shuttle support as needed.
- A passion for hospitality, guest engagement, teamwork, and creating safe and memorable guest experiences.
- Valid driver’s license required. Commercial Driver's License (CDL) is required.
- Passenger endorsement required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 100 pounds.
Anticipated Pay Range & Additional Job Information
Pay Range $18.00 - $20.00 plus tips. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
