About this Shipping and Receiving Associate role at SPS-North America
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.
Typical Work Schedule: Monday–Friday | 8:00AM-5:00PM
Keep Every Shipment Moving, Every Detail in Place
If you enjoy hands-on work, staying organized, and keeping daily operations running smoothly, this role is for you. As a Shipping and Receiving Associate, you’ll manage incoming and outgoing shipments, mail distribution, and materials handling while ensuring accurate records and timely deliveries.
You’ll also provide customer service, assist with office operations, and offer reception or hospitality coverage as needed.
Why This Role Matters
Your work ensures shipments, supplies, and important correspondence are handled accurately and efficiently, keeping business operations organized and running smoothly.
What You’ll Do
Shipping & Receiving Operations
- Receive, inspect, and verify incoming goods against shipping documents; report discrepancies, damages, and shortages
- Prepare and maintain shipping records, bills of lading, dray tickets, and other required documentation
- Verify outgoing shipments, update shipment databases, and coordinate billing and damage claims
- Transport materials using hand trucks or other equipment and operate forklifts as required
Mail & Package Operations
- Receive, sort, track, and distribute incoming mail and packages using chain-of-custody systems
- Process outgoing mail and shipments using postage meters, folding and inserting machines, and other mailroom equipment
- Maintain mailing records, notify employees of deliveries, and respond to mail and package inquiries
Office & Equipment Support
- Operate and maintain multifunction devices (MFDs) and other office equipment
- Monitor, replenish, and order office supplies as needed
- Submit work orders and provide additional operational support during downtime
Client Service & Cross-Functional Support
- Deliver prompt, courteous, and professional customer service to clients and employees
- Build positive working relationships and handle sensitive inquiries with discretion
- Provide reception, concierge, or hospitality coverage as needed
- Train backup personnel and provide guidance on policies and procedures
What You Bring
- Strong communication, customer service, and organizational skills
- Ability to manage multiple tasks, work independently, and adapt to changing priorities
- Basic computer proficiency, including Microsoft Office
- Working knowledge of MFDs and shipping/receiving procedures
- Attention to detail when verifying shipments, packing slips, and documentation
- Ability to identify appropriate packing materials and shipping methods
Qualifications
- High School Diploma or equivalent required
- 1–2+ years of related experience preferred
- Previous forklift experience or certification preferred
- Ability to work assigned hours and follow company policies and procedures
- Strong problem-solving, analytical, and time management skills
- Ability to learn computer-based shipping, receiving, and mail management systems
Physical Requirements
- Ability to lift and move packages weighing 40 lbs. or more frequently
- Ability to transport materials using wheeled carts with a load capacity of up to 60 lbs.
- Ability to walk, bend, kneel, stand, and sit for extended periods
- Manual dexterity required to operate office and mailroom equipment
- Ability to work in varying weather conditions and temperatures in warehouse areas and loading docks
- Ability to communicate effectively with onsite personnel
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
