About this ServiceNow PPM Associate role at Crowe
Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.
Job Description:
We are looking for a ServiceNow SPM, PPM, CWM professional with 2–4 years of experience to support the implementation, configuration, and ongoing enhancement of ServiceNow Strategic Portfolio Management, Project Portfolio Management, and Collaborative Work Management capabilities. The candidate should have hands-on exposure to demand management, project management, portfolio planning, resource management, reporting, and stakeholder coordination within the ServiceNow platform.
Key Responsibilities
Support configuration and administration of ServiceNow SPM, PPM, and CWM capabilities - Strategic Portfolio Management, Project Portfolio Management, Collaborative Work Management, including the Intake, Demand, and Capacity management processes, workflows, reporting, and other related functionalities.
Assist in gathering business requirements from stakeholders and translating them into functional ServiceNow configurations.
Configure forms, fields, workflows, approvals, notifications, dashboards, and reports based on business needs.
Support project intake, demand assessment, project tracking, status reporting, resource planning, and portfolio visibility processes.
Collaborate with functional teams, business users, developers, and platform administrators to deliver scalable ServiceNow solutions.
Participate in testing activities, including test case preparation, user acceptance testing support, defect tracking, and validation of fixes.
Maintain documentation for requirements, configurations, process flows, user guides, and support procedures.
Provide day-to-day support for ServiceNow PPM/SPM users, including troubleshooting, issue resolution, and training support.
Ensure configurations follow ServiceNow best practices, platform governance standards, and maintainability guidelines.
Required Skills and Experience
2–4 years of overall experience working with ServiceNow, preferably with exposure to SPM, PPM, CWM related portfolio, project, and capacity planning and management capabilities.
Hands-on understanding of ServiceNow platform basics, including tables, forms, lists, workflows, roles, groups, notifications, and reports.
Working knowledge of PPM/SPM concepts such as demand intake, project lifecycle, portfolio planning, resource planning, financial tracking, and status reporting.
Basic understanding of Agile, Scrum, waterfall, or hybrid project delivery methodologies.
Ability to understand business requirements and convert them into clear functional specifications or configuration tasks.
Experience supporting dashboards, reports, performance analytics, or portfolio-level visibility is preferred.
Good analytical, problem-solving, communication, and stakeholder management skills.
Ability to work independently as well as collaboratively in a team-oriented environment.
Qualification Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.
Equivalent professional experience in ServiceNow administration, project management systems, or enterprise workflow platforms may be considered.
Understanding of IT service management, project portfolio management, and enterprise delivery governance is preferred.
Strong written and verbal communication skills with the ability to interact with technical and non-technical stakeholders.
Good to have Certifications or Training
ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Strategic Portfolio Management / Project Portfolio Management training.
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) certification is strongly preferred; candidates who have completed the required learning path or are actively pursuing certification may also be considered.
Training in ServiceNow SPM Fundamentals and ServiceNow SPM Implementation is preferred.
Agile/Scrum certification or training, such as Certified Scrum Master (CSM), PMI-ACP, or SAFe, is an added advantage.
Project management certification or training, such as PMI - Certified Associate in Project Management (CAPM), is an added advantage.
Preferred Capabilities
Exposure to ServiceNow integrations, Flow Designer, basic scripting, or data imports.
Experience working with project managers, PMO teams, portfolio managers, or delivery governance teams.
Knowledge of reporting metrics such as project health, demand pipeline, portfolio performance, resource utilization, and milestone tracking.
Ability to support process improvement initiatives and adoption of standardized project and portfolio management practices.
Good to Have / Rare Skills
Exposure to ServiceNow Performance Analytics, Advanced Work Assignment, or Predictive Intelligence for portfolio and demand insights.
Basic knowledge of ServiceNow IntegrationHub, REST/SOAP integrations, MID Server concepts, or external system integrations with tools such as Jira, Azure DevOps, or Microsoft Project.
Familiarity with ServiceNow App Engine Studio, custom scoped applications, UI Builder, Workspace configuration, or Now Experience components.
Understanding of portfolio financial planning, benefit realization tracking, scenario planning, or strategic roadmap management within ServiceNow SPM.
Awareness of AI-enabled capabilities in ServiceNow, including Now Assist, automation recommendations, or AI-driven work prioritization.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.