Know, identify and act according to consumer experience management standards

Know, consider and act according to all relevant legal requirements within area of accountability

Provide consumer information about proper use and care of Miele products

Perform timely and thoroughly troubleshooting, diagnostics and repairs

Sell accessories, consumables, contracts and appliances

Communicate proactively

Keep technical knowledge up to date by regular completion of training

Report improvements regarding the quality of appliances

Manage and optimize spare part stock

Manage complaints according to Miele policies and guidelines

Maintain company assigned property

Ensure keeping local technical guidelines (e.g. safety tests) and norms in day-to-day business