About this Senior Technical Writer (Toronto) role at Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant.
In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to successfully adopt and deploy our solutions.
If you have a passion for learning new technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you!
Note: This role requires in-person onboarding in office during the first week of employment.
What you’ll be doing
- Design, develop, edit, and deliver accurate and effective developer and admin documentation for Okta products.
- Work closely with Engineering, Product Management, Design, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
- Follow our documentation guidelines to produce high quality documentation.
- Multi-task and prioritize projects as you support multiple engineering teams
- Collaborate with developers to review API documentation.
- Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
What you’ll bring to the role
- 4+ years of relevant experience writing technical documentation for Cloud or Enterprise products.
- Practical experience with topic-based writing, minimalism, and a proven ability to simplify complex tasks.
- Experience writing SDK, CLI, REST APIs and developer tools documentation.
- Experience writing customer-facing documentation and release notes.
- Experience with Markdown, code editors and source code control tools such as Git and GitHub.
- Experience using Oxygen or similar DITA authoring tools.
- Experience leveraging GenAI tools such as Claude, Gemini or ChatGPT to assist in the documentation lifecycle.
- Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan and prioritize deliverables with reasonable estimates.
And extra credit if you have experience in any of the following!
- Bachelor’s degree or certificate in Technical Writing is preferred.
- Strong ability to understand the application of security products in the real world and produce use case-based content.
- Experience streamlining or orchestrating technical writing workflows and content tasks using AI-assisted tools.
- Experience with Redocly or any API management and publishing platform.
- Knowledge of programming languages such as the ability to interpret and document code examples in JavaScript, Python, React or Angular
- Knowledge of Okta or similar identity and access management solutions.
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The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
