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Job Description

Product Operations Support

• Own the resolution of complex access, ServiceNow change, and incidents — acting as the technical authority when things get ambiguous
• Design and provision GCP infrastructure, permissions, and IT access groups, ensuring least-privilege and audit-ready configurations at scale
• Drive observability strategy by synthesizing stakeholder feedback into high-impact new alerts and refined alerting rules
• Serve as a key voice in major incident calls, championing durable observability fixes that prevent recurrence rather than just firefighting
• Act as the senior escalation point for Product Operations, resolving what others couldn't
• Architect and advise on next-generation observability and instrumentation strategy across the platform

Application Management

• Own the system-of-record for critical applications (Observability Hub, SRE Agent), ensuring accuracy and compliance
• Architect and govern access management for observability platform, Logscale, and SRE AI agents — owning IT access groups end-to-end
• Continuously evolve ServiceNow form templates to match fast-changing product needs

SRE Lead

• Shape and own the SRE team backlog, translating strategic priorities into actionable engineering work
• Drive PI and sprint planning in partnership with the team, negotiating cross-team dependencies with product stakeholders
• Lead daily standups and grooming sessions, setting the technical bar for the team
• Proactively unblock the team on tough technical challenges, acting as a force-multiplier for delivery velocity

IMS Operations Lead

• Analyze incident data across IMS products to surface systemic risks and improvement opportunities
• Represent the team in Observability boards, shaping cross-org observability direction
• Partner with GTO and horizontal teams to co-design and launch new initiatives
• Deliver executive-level reporting on operational health, initiative progress, and product ops performance
• Own and evolve Operations policies as processes and scale demand
• Govern ServiceNow Assignment Group ownership across products, ensuring clean access management at scale

Job Qualifications

• Observability & instrumentation mastery — hands-on experience architecting alerting strategies, tuning signal-to-noise, and driving root-cause-preventive fixes rather than reactive firefighting during major incidents
• Incident command & escalation leadership — track record as a senior/second-level escalation point, resolving complex, ambiguous production issues under pressure while mentoring others through them
• Agile technical leadership — experience owning a team backlog, driving PI/sprint planning, leading grooming/daily meetings, and unblocking engineers on hard technical problems
• Cross-functional data-driven communication — ability to analyze incident/operational data and translate it into clear reporting and policy for stakeholders (GTO, horizontal teams, leadership) and drive multi-team initiatives to completion
• Cloud Infrastructure & IAM expertise — proven ability to design, provision, and govern cloud infrastructure and access controls (permissions, service accounts, IT access groups) at enterprise scale with security/compliance rigor

We offer

• P&G-sized projects and access to world leading IT partners and technologies from Day 1.
• Wide range of self-development possibilities (training and certifications paths).
• Competitive starting salary and benefits program (private health care, P&G stock, saving plans, sport cards).
• Regular salary increases and possible promotions - in line with your results and performance.
• Opportunity to change role every few years to be in the best place for you and best for P&G.

At Procter & Gamble, we embrace a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.

Kindly be advised that at P&G, employment is exclusively extended on the basis of "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

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