Please make sure to apply with your Coupang e-mail address.   

Senior Manager, Program Management

What You Will Do 

• Manage the end-to-end product onboarding process for the Jiku (international products) line of business in Taiwan.
• Ensure quality of catalog onboarding (images, content, titles, translations).
• Manage SLAs and operational metrics.
• Work with multiple stakeholders: Jiku business team, Jiku product team, catalog product team, and compliance stakeholders (e.g., PCO team).
• Oversee AI-assisted translation quality and prevent escalations.
• Identify problems and fix them proactively.

Basic Qualifications  

• People leadership and team management.
• Operational process management.
• Stakeholder management across cross-functional teams.
• Understanding of catalog onboarding (content, images, titles, translation workflows).
• Ability to manage and collaborate with technology/product teams (though not required to be deeply technical).

 Preferred Qualifications 

• Experience with international product onboarding.
• Familiarity with compliance requirements for international/cross-border products.
• Experience managing AI-assisted workflows or translation quality.

 Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.