About Phoenix

Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers.

If you thrive where big ideas turn into real impact, you'll fit right in here. We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians.

About the role:

We’re looking for a Senior Manager, FP&A & Strategic Finance who understands the analytics behind a business as well as the numbers on the page. This is a hands-on, high-ownership role for someone who wants to turn data from every corner of the company into the financial model that guides how Phoenix grows.

Reporting to the VP Finance, you’ll partner with leaders across the business to forecast their spend and headcount, and bring them together into one company-wide financial model. You’ll own budgeting, forecasting and variance analysis end-to-end, and take on strategic finance work that shapes how we invest, from unit economics to scenario planning for leadership decisions. You’ll own the full scope of the function with minimal oversight, and help build FP&A into a scalable function as the company grows.

What you’ll do to support the company mission:

Financial Modelling and Forecasting

• Own the company-level financial model, keeping it accurate, driver-based and trusted by leadership

• Partner with department leads to build their financial models and expense and headcount forecasts, and roll them up into the company model

• Run the rolling forecast process and keep it current as the business changes

Budgeting and Performance Management

• Lead the annual budgeting process and own departmental budgets alongside their leads

• Deliver monthly variance analysis (budget vs. actuals vs. forecast), explaining what moved and why

• Build reporting and KPI dashboards that give leadership a clear view of performance

Strategic Finance

• Analyze unit economics, including customer acquisition cost, lifetime value, contribution margin and payback, to inform growth and investment decisions

• Build scenario and sensitivity models for major decisions, such as new products, pricing, market expansion and hiring plans

• Support the founders and leadership with financial analysis for board materials, strategic planning and fundraising as needed

Cross-Functional Partnership

• Act as the finance business partner to Marketing, Operations, Pharmacy and other teams, translating their plans into financial impact

• Partner closely with Accounting so actuals, forecasts and reporting stay aligned

• Explain complex financial analysis clearly to non-finance stakeholders

Process and Scalability

• Build scalable FP&A processes, templates and tools that reduce manual work

• Use automation and AI tools to speed up modelling, reporting and analysis

• Help shape the growth of the FP&A function as the company scales

What will help you succeed in the role:

• Bachelor’s degree in business, commerce, finance, economics or a related field, or equivalent experience

• 6+ years of experience in FP&A, strategic finance or a similar finance role

• Experience at a smaller, high-growth company where you owned a broad scope of the business, not just one slice of it

• Expert financial modelling skills, including driver-based models, three-statement models and scenario analysis built from scratch

• Hands-on experience owning budgeting, forecasting (including expense and headcount) and variance analysis

• A strong analytical understanding of how a business runs, and the ability to connect operational data to financial outcomes

• Advanced Excel or Google Sheets skills, and real enthusiasm for automation and AI tools to improve how finance works

• Proven ability to partner with and influence department leads and senior leadership

• Clear written and verbal communication skills, including turning complex analysis into simple recommendations

• Able to move quickly, work with ambiguity, and adapt as the business scales

Nice to have

• Experience in telehealth, digital health, consumer subscriptions, e-commerce or another direct-to-consumer business

• Experience with DTC and subscription metrics, such as cohort retention, CAC, LTV and payback

• Experience supporting board reporting or fundraising

• Familiarity with SQL or BI tools (such as Looker, Lightdash or Tableau)

• Experience with an FP&A or planning platform

Why Work at Phoenix?

• A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient-centric care for Canadians across the country by making diagnoses and treatment delivery faster, more accessible, and completely discreet.
  

• Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute — you’ll help shape the future of Phoenix and Raven.
  

• Collaborative On-Site Culture: Our Operations, Product, Engineering, and Marketing teams work together on-site from our downtown Toronto HQ. We thrive on quick feedback loops, spontaneous brainstorms, and actually knowing the people we work with. Bonus points if you're into the occasional foosball tournament or have strong opinions about the best lunch spot nearby.
  

• Clinical Excellence: All Phoenix & Raven telehealth clinicians work remotely, providing the highest quality care for even the most sensitive of health topics. Medications are delivered directly (and discreetly) to patients via our pharmacy warehouses, where our diligent Pharmacy team packages each treatment with care.
  

• Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Our benefits package includes standard healthcare coverage, a remote-first holiday season, and holistic wellbeing support for when life just happens.

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Phoenix uses artificial intelligence (AI) to help review applications and screen resumes during the early stages of our hiring process. These tools assist our recruitment team, and all final hiring decisions are made by real people — not by automated systems.

Phoenix will only contact applicants using a @phoenix.ca email address or a verified LinkedIn account. We encourage applicants to be vigilant in responding to inquiries from unverified sources.