About this Senior Field Service Technician role at ABB
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
As a Senior Field Service Technician in Robotics, you will be responsible for delivering high-quality technical support and service to our customers.
You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.
The work model for the role is: Onsite
This role is contributing to the Field Service Robotics in Mississauga, Ontario.
Responsibilities:
Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.
Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.
Identifying new service business opportunities in close cooperation with customers and ABB teams.
Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.
Qualifications:
Minimum 5 years of experience in industrial robotics, with strong hands-on knowledge of robot programming, troubleshooting, commissioning, and maintenance.
Proven ability to diagnose and resolve electrical, mechanical, and software issues to restore the functionality of robots and robotic systems in a timely manner.
Strong customer service and communication skills, with the ability to independently manage on-site service visits, build customer relationships, and identify opportunities for technical improvements.
Experience coordinating service activities, including logistics, spare parts management, detailed service reporting, and the accurate use of company IT systems to document support and service work.
Proficiency in English (written and spoken) is required to effectively communicate with customers, suppliers, and internal stakeholders; French language skills are considered an asset.
Strong analytical and problem-solving skills, with a commitment to safety, integrity, and compliance with company policies, procedures, and industry standards.
Why ABB?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $90,000 and $120,000 annually and is bonus eligible.
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ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:
Women
Indigenous peoples
Members of visible minorities
Persons with disabilities
ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.