About this Senior Compliance Manager role at Retell AI
ABOUT RETELL AI
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.
We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
Let's build the future together.
Recent recognition:
No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
#3 Fastest-Growing Software Company, G2 Best Software Awards 2026
ABOUT THE ROLE
Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!
We're hiring our first Senior Compliance Manager to own Retell's security and compliance program end to end. You'll report directly to the founder and work closely with Engineering and Sales. Compliance unlocks our enterprise and healthcare deals, so your work has a direct line to revenue.
KEY RESPONSIBILITY
This hire owns an audit-ready compliance program that enterprise customers trust.
Run SOC 2 Type II, HIPAA, and ISO 27001 programs end to end, including auditors and the GRC platform
Answer security questionnaires and RFPs quickly and keep the trust center current
Own policies, vendor risk, and training, and track new rules that affect voice AI
Join enterprise sales calls to answer security and compliance questions
WHAT WE'RE LOOKING FOR
Must have:
4+ years in compliance, GRC, or security audit
You have personally owned at least one SOC 2 Type II audit
Experience at a VC-backed SaaS/AI company or a Big 4/audit firm doing SOC 2 or ISO work
Nice to have:
CISA, CISM, or CRISC certification
Hands-on with Vanta or Drata
HIPAA experience with healthcare customers
HOW WE EVALUATE
We care less about checkboxes and more about:
Precision in controls, evidence, and documentation
Clear answers to customer security teams
Working with engineers without slowing them down
Spotting risks before an auditor or customer does
YOU MIGHT THRIVE IF
You'd rather fix a gap early than explain it to an auditor
You can explain control to both an engineer and a CISO
You want to build a compliance program, not maintain one
JOB DETAILS
Cash: $195,000 - $225,000
Equity: 4-year vest / 1-year cliff
Location: Redwood City, California (Relocation support provided)
US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).
OTHER BENEFITS
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement
COMPENSATION PHILOSOPHY
Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
High ownership: small teams, >$1M revenue per employee, and significant equity
Performance-based: Offers tied to interview performance, not tenure or past salary
INTERVIEW PROCESS
Recruiter screen (15 min)
SOC 2 audit walkthrough (45 min)
Hiring Manager interview (45 min)
Onsite (2 hours)
Security questionnaire exercise
Customer call simulation
Cross-functional conversation with Engineering and Legal
