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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an experienced Senior Business Analyst - Web Ecosystem Modernization with at least seven years of progressive business analysis experience, including three years in a senior business analysis capacity supporting enterprise digital platforms or complex web transformation initiatives This position will be full-time and hybrid in Mandaluyong City.

The ideal candidate has strong experience in requirements gathering, business process documentation, stakeholder management, and agile delivery. Familiarity with enterprise content management systems, digital experience platforms, APIs, systems integration, and AI-enabled web capabilities will be an advantage

What You’ll Do

• Lead requirements-gathering activities through stakeholder interviews, workshops, document reviews, process walkthroughs, journey mapping, and backlog refinement sessions
• Document current-state and target-state business processes covering content intake, authoring, review, approval, publishing, archiving, microsite governance, content reuse, and lifecycle management
• Manage and maintain requirements backlogs, ensuring traceability of business requirements, user stories, acceptance criteria, priorities, dependencies, risks, and decisions throughout the project lifecycle
• Translate stakeholder needs into functional and non-functional requirements covering content management, multilingual publishing, taxonomy, metadata, search, navigation, analytics, integrations, accessibility, security, performance, and system availability
• Support CMS/DXP procurement activities through requirements clarification, evaluation criteria, vendor demonstrations, technical and functional assessments, proof-of-concept scenarios, and vendor clarification sessions
• Collaborate with solution architects, vendors, developers, UX designers, content specialists, and product owners to validate solution designs, content models, reusable templates, components, and user journeys
• Define and validate content types, content schemas, taxonomy, metadata, ownership fields, approval statuses, lifecycle states, and content governance standards
• Support content and microsite inventories, migration mapping, redirect requirements, pilot migration acceptance criteria, and migration validation
• Gather and document integration requirements involving search, digital asset management, analytics, authentication, document repositories, internal data systems, middleware, and API gateways
• Work with UX and content teams to document priority user journeys, wireframes, page templates, reusable components, campaign patterns, and microsite requirements
• Prepare and maintain test strategies, test scenarios, test cases, requirements traceability matrices, UAT plans, defect logs, and release-readiness documentation
• Coordinate user acceptance testing, business validation, defect resolution, release sign-off, go-live, cutover, rollback, hypercare, and transition to operations
• Support change impact assessments, stakeholder engagement, training needs analysis, user guides, administrative guides, standard operating procedures, and knowledge-transfer activities
• Contribute to project status reports, management reports, governance meetings, risk and issue registers, decision logs, milestone reports, and steering committee updates
• Provide early-life support after go-live and ensure that issues, enhancements, lessons learned, and deferred requirements are properly documented and prioritized
• Perform other related tasks assigned by the supervisor in support of the Web Ecosystem Modernization initiative

What You’ll Need

Required:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Digital Communications, Information Management, or a related discipline
• At least 7 years of progressive experience in business analysis, including a minimum of 3 years in a senior business analysis role supporting enterprise digital platforms or complex transformation programs
• Strong experience in business analysis, requirements gathering, stakeholder facilitation, requirements management, and business process documentation
• Practical experience with agile delivery methodologies, product backlogs, user stories, acceptance criteria, sprint planning, iterative releases, and requirements traceability
• Experience using Azure DevOps (ADO) for backlog management, requirements tracking, and stakeholder prioritization
• Experience in website development, digital platforms, systems integration, or web transformation initiatives
• Knowledge of content operations and governance, including structured content, content models, taxonomy, metadata, editorial workflows, content ownership, lifecycle management, and migration planning
• Experience documenting functional and non-functional requirements, including security, privacy, accessibility, performance, scalability, availability, maintainability, and operational support
• Experience preparing and coordinating functional, integration, regression, migration, and user acceptance testing
• Strong analytical, problem-solving, facilitation, documentation, presentation, and stakeholder-management skills
• Excellent written and spoken English, with the ability to communicate effectively with business users, technical teams, vendors, and senior stakeholders from diverse cultural backgrounds
• Ability to work independently and collaboratively, manage competing priorities, and maintain attention to detail in a multi-workstream environment

Preferred:

• Advanced degree or relevant professional certification in a related discipline
• Experience with enterprise CMS/DXP implementation, such as Drupal, Acquia, multi-site platforms, multilingual publishing, or hybrid/headless delivery
• Familiarity with REST or GraphQL APIs and integrations involving search, digital asset management, analytics, identity and access management, taxonomy/ontology platforms, CDN/WAF, middleware, or API gateways
• Experience supporting CMS procurement, vendor evaluation, solution assessments, and proof-of-concept activities
• Familiarity with analytics and emerging web capabilities, including GA4/GTM, SEO/GEO, semantic search, machine-readable content, AI-ready metadata, citation or provenance fields, vector-index integration, or retrieval-augmented generation
• Experience defining content migration strategies, migration mapping, reconciliation controls, and validation processes
• Familiarity with accessibility, performance, security, and operational testing requirements for enterprise web platforms

Physical Demands 

• Ability to safely and successfully perform the essential job functions 

• Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.