About this Senior Account Manager role at Oxylabs
Oxylabs · Hybrid · Vilnius
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
The Team waiting for You:
The Account Management team focuses on providing maximum business value to our B2B clients by nurturing long-term relationships and driving internal account ownership. As a Senior Account Manager, you will become a trusted advisor for clients who rely on big data, leveraging your expertise to ensure their success and serve as a core driver of our company's revenue growth. With our client portfolio expanding, your strategic approach is essential to seamlessly guide customers through product adoption and complex deployments. Ultimately, our work is what transforms day-to-day interactions into great customer experiences and long-term account retention.
The Account Management team focuses on providing maximum business value to our B2B clients by nurturing long-term relationships and driving internal account ownership. As a Senior Account Manager, you will become a trusted advisor for clients who rely on big data, leveraging your expertise to ensure their success and serve as a core driver of our company's revenue growth. With our client portfolio expanding, your strategic approach is essential to seamlessly guide customers through product adoption and complex deployments. Ultimately, our work is what transforms day-to-day interactions into great customer experiences and long-term account retention.
In this role, you will:
- Own the overall success of various B2B customers by identifying and utilizing up-sell and cross-sell opportunities within your designated portfolio to hit revenue targets.
- Ensure a seamless customer experience during product adoption and deployment by serving as the voice of the customer and coordinating with internal technical, support, and legal teams.
- Develop proactive attrition management plans by identifying at-risk accounts, negotiating customer agreements, and executing effective renewal processes.
- Supervise and continuously update your opportunity pipeline, account statuses, and daily tasks in Salesforce to maintain a data-driven sales motion.
- Engage in Strategic Account Management activities while proactively identifying team process improvements and sharing best practices with other Account Managers.
- Go on periodic business trips to visit your clients and build robust, face-to-face partnerships (when applicable).
Your skills & experiences:
- Extensive experience leading customer engagements with a proven track record of delivering positive results and achieving revenue targets for international B2B clients.
- Strong relationship management and problem-solving skills, paired with a creative, out-of-the-box thinking approach.
- A highly data-driven approach to sales, utilizing key CRM and mailing tools to navigate the sales cycle.
- Exceptional written and verbal English communication skills.
- A self-motivated, ambitious mindset with a strong sense of ownership and empathy for customer needs.
Nice to Have:
Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Up for the challenge? Let’s talk!
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