Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Director of Safety & Security

OKANA Resort & Indoor Waterpark
Pyramid Global Hospitality | Oklahoma City, Oklahoma

Position Summary

The Director of Safety & Security provides strategic leadership and operational oversight of all safety, security, emergency preparedness, and loss prevention functions at OKANA Resort & Indoor Waterpark. This executive leadership position is responsible for maintaining a safe, secure, and welcoming environment for guests, Curators (employees), visitors, and business partners throughout the resort.

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

The Director establishes, implements, and enforces comprehensive safety and security policies, procedures, and operational standards consistent with Pyramid Global Hospitality (PGH) expectations and applicable federal, state, and local regulations.

This position oversees the daily operations of the Safety & Security Department, including staffing, training, investigations, emergency response coordination, incident reporting, access control, and risk mitigation.

As a member of the resort's leadership team, the Director collaborates with executive leadership and departmental leaders to promote accountability, regulatory compliance, proactive risk prevention, and a culture of safety.

The Director serves as a primary liaison with local law enforcement, fire departments, emergency medical services, and other public safety agencies.

Through professional leadership, sound judgment, and a People First approach, the Director ensures that safety and security remain essential priorities in the overall guest and Curator experience.

Minimum Qualifications

• Bachelor's degree in Criminal Justice, Public Safety, Emergency Management, Security Administration, or a related field preferred; equivalent relevant training and professional experience may be considered.
• Minimum of five (5) years of progressive leadership experience in security, law enforcement, public safety, or a related field, preferably within a large hotel, resort, entertainment venue, or hospitality operation.
• Demonstrated experience managing security personnel, departmental operations, emergency response programs, and workplace safety initiatives.
• Relevant certifications in CPR, First Aid, life safety, or emergency response.
• Strong knowledge of investigative procedures, incident documentation, report writing, evidence preservation, and corrective action recommendations.
• Proficiency in Microsoft 365, security management systems, surveillance technology, and electronic reporting platforms.
• Working knowledge of fire protection systems, access control, surveillance equipment, keyless entry systems, and emergency communication procedures.
• Demonstrated ability to lead, coach, develop, and hold team members accountable while maintaining a positive and professional working environment.
• Knowledge of applicable OSHA requirements and federal, state, and local safety regulations.

Leadership & Performance Standards

1. Strategic Safety & Security Leadership

• Provide executive-level direction and oversight of the resort's Safety & Security Department.
• Establish and maintain comprehensive security procedures designed to protect guests, Curators, resort assets, and property.
• Develop and implement preventive security measures to identify, assess, and reduce operational risks.
• Maintain a visible leadership presence throughout the resort, promoting safety awareness, professionalism, and operational accountability.
• Collaborate with resort executive leadership to evaluate security needs, operational challenges, and opportunities for continuous improvement.
• Ensure departmental practices align with Pyramid Global Hospitality policies, operating standards, and organizational values.

2. Emergency Preparedness & Crisis Management

• Direct the development, implementation, and continuous evaluation of the resort's emergency response procedures.
• Coordinate emergency preparedness activities, including fire drills, evacuation exercises, alarm testing, and emergency response simulations.
• Maintain effective working relationships with law enforcement, fire departments, emergency medical services, and other public safety partners.
• Provide leadership and coordination during emergencies, critical incidents, and situations requiring immediate protective action.
• Ensure timely notification and escalation of significant incidents to resort executive leadership and other appropriate stakeholders.
• Evaluate emergency response outcomes and recommend procedural improvements to strengthen operational readiness.

3. Incident Management & Investigations

• Oversee the timely and accurate documentation, investigation, and reporting of guest and Curator incidents, accidents, complaints, and security concerns.
• Conduct or direct internal and external investigations within the scope of departmental authority and in coordination with Human Resources and executive leadership when appropriate.
• Ensure investigative records are factual, objective, confidential, and maintained according to company procedures.
• Review Security Officer daily activity reports, incident reports, and investigation findings to identify trends and corrective actions.
• Coordinate with Human Resources on employee-related investigations, workplace conduct concerns, and disciplinary recommendations.
• Maintain appropriate documentation and communication concerning incidents that may present legal, financial, operational, or reputational risks.

4. Regulatory Compliance & Risk Prevention

• Support compliance with applicable OSHA standards, life safety requirements, fire prevention procedures, and other relevant regulatory obligations.
• Participate in safety committee activities, hazard identification initiatives, inspections, and workplace accident prevention programs.
• Identify unsafe conditions and ensure timely reporting, corrective action, and appropriate escalation.
• Maintain accurate departmental records involving inspections, licenses, certifications, and applicable service contracts.
• Partner with Human Resources, Engineering, and resort leadership to support workplace injury prevention and workers' compensation risk reduction.
• Evaluate existing safety and security programs and recommend improvements to minimize incidents and operational exposure.

5. Departmental Operations & Asset Protection

• Direct the daily operations of the Safety & Security Department to ensure effective coverage and operational readiness.
• Oversee security patrols, surveillance activities, facility access, key control, and the protection of resort assets.
• Establish and maintain appropriate security staffing for resort functions, special events, and operational demands.
• Ensure security equipment, technology, supplies, and departmental resources are properly maintained and operational.
• Oversee lost-and-found security procedures in collaboration with Housekeeping and other relevant departments.
• Review staffing schedules, payroll hours, departmental reports, and resource utilization.
• Support responsible financial management while maintaining appropriate security standards.
• Maintain the ability to perform essential departmental functions when operationally necessary.

6. People Leadership & Curator Development

• Lead the recruitment, selection, onboarding, training, supervision, and professional development of Safety & Security personnel.
• Establish clear performance expectations and hold team members accountable for consistently meeting departmental and company standards.
• Conduct regular performance evaluations, coaching discussions, and departmental meetings.
• Administer progressive disciplinary actions in partnership with Human Resources and in accordance with PGH policies.
• Promote a People First leadership culture that values professionalism, fairness, collaboration, and respect.
• Develop supervisory talent through mentoring, cross-training, and succession planning.
• Address workplace concerns promptly, professionally, and consistently.
• Foster a positive working environment that supports employee engagement, retention, and service excellence.

7. Guest Experience & Professional Standards

• Ensure Security personnel provide professional, respectful, and timely assistance to guests and Curators.
• Maintain a calm, approachable, and reassuring presence when addressing sensitive or challenging situations.
• Resolve security-related guest concerns while protecting the safety and interests of all involved parties.
• Uphold company standards regarding appearance, attendance, punctuality, confidentiality, and professional conduct.
• Collaborate with operational departments to support a seamless guest experience without compromising safety requirements.

Essential Job Functions

Constantly

• Direct and oversee effective daily Safety & Security Department operations.
• Conduct or oversee security patrols throughout the resort.
• Enforce established safety, security, and emergency response procedures.
• Maintain effective access control and key management programs.
• Review daily Security Officer shift reports and significant incident documentation.
• Monitor unsafe conditions and ensure timely reporting and escalation.
• Provide leadership, direction, and operational support to departmental personnel.
• Maintain professional communication with resort leadership regarding significant safety and security concerns.
• Ensure proper departmental staffing, training, supervision, and accountability.
• Promote Curator empowerment, professionalism, and operational excellence.

Frequently

• Investigate incidents, complaints, accidents, and security concerns.
• Attend executive leadership and departmental meetings.
• Conduct departmental briefings, coaching sessions, and performance evaluations.
• Review payroll hours, staffing schedules, and operational reports.
• Coordinate security support for resort events and special functions.
• Partner with Housekeeping on lost-and-found procedures.
• Complete administrative reports, investigative documentation, and departmental records.
• Evaluate security procedures and recommend operational improvements.
• Provide safety and security training to resort personnel.

Occasionally

• Participate in safety committee meetings, hazard inspections, and safety improvement initiatives.
• Coordinate First Aid and CPR training.
• Participate in emergency response exercises, fire drills, and alarm testing.
• Conduct internal and external investigations as needed.
• Develop or revise departmental security policies and procedures.
• Perform additional duties assigned by resort executive leadership.

Physical Requirements

The position requires the ability to perform administrative and operational responsibilities throughout a large resort environment.

• Sitting: Occasionally, while completing reports, reviewing documentation, and conducting interviews.
• Standing and Walking: Constantly, including security patrols across resort grounds and facilities, potentially up to ten miles per day.
• Crouching, Kneeling, and Stooping: Occasionally or rarely, as required for inspections and operational duties.
• Climbing: Occasionally, including stairs and ladders.
• Twisting and Reaching: Occasionally, during surveillance, inspections, and assistance activities.
• Handling and Grasping: Occasionally, when operating equipment, tools, doors, and security devices.
• Pushing and Pulling: Occasionally, with an average weight of approximately 35 pounds and a maximum of 75 pounds.
• Lifting and Carrying: Occasionally, with an average weight of approximately 35 pounds and a maximum of 75 pounds.
• Equipment Operation: Occasionally, including authorized resort vehicles and security-related equipment.

Reasonable accommodations may be provided to qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

Communication & Sensory Requirements

• Communicate frequently with guests, Curators, law enforcement, and members of the public.
• Utilize telephones, two-way radios, and emergency communication systems.
• Observe and assess conditions throughout the resort and surrounding premises.
• Review reports, surveillance information, and electronic documentation.
• Recognize and appropriately respond to safety concerns, alarms, and environmental hazards.
• Maintain effective situational awareness during routine operations and emergency circumstances.

Mental & Professional Requirements

• Demonstrate sound judgment, discretion, and professionalism when addressing sensitive or challenging situations.
• Manage multiple priorities and respond effectively to changing operational demands.
• Maintain attention to detail when reviewing investigations, incident reports, and safety conditions.
• Exercise flexibility regarding work schedules, emergency coverage, and business needs.
• Remain composed and decisive during emergencies and high-pressure situations.
• Balance guest satisfaction, operational efficiency, Curator engagement, and safety responsibilities.
• Maintain confidentiality regarding investigations, personnel matters, and sensitive resort information.
• Demonstrate leadership accountability and a commitment to continuous improvement.

Work Environment

The Director of Safety & Security performs duties throughout an active resort and indoor waterpark environment, including administrative offices, guest areas, operational facilities, outdoor grounds, and designated security locations.

The position may involve exposure to varying temperatures, humidity, noise, dust, cleaning products, maintenance materials, and other conditions commonly associated with hospitality and recreational facilities.

The Director must adhere to Pyramid Global Hospitality safety standards and utilize appropriate protective equipment when required.

The position may require varied work schedules, including evenings, weekends, holidays, and emergency response availability based on operational needs.

Organizational Expectations

As a Director within OKANA Resort & Indoor Waterpark, this leader is expected to demonstrate the highest standards of integrity, accountability, professionalism, and ethical decision-making.

The Director must establish a culture in which safety concerns are promptly addressed, employees are appropriately trained, operational risks are proactively managed, and all Curators understand their individual responsibilities for maintaining a safe environment.

The Director is expected to partner effectively with Human Resources, Engineering, Waterpark Operations, Rooms, Food & Beverage, and executive leadership to ensure consistent safety practices across the resort.

The Director of Safety & Security plays a critical role in protecting the people, property, operations, and reputation of OKANA Resort & Indoor Waterpark while supporting Pyramid Global Hospitality's People First philosophy.

Equal Employment Opportunity & Reasonable Accommodation

OKANA Resort & Indoor Waterpark, managed by Pyramid Global Hospitality, is committed to equal employment opportunity and compliance with applicable employment laws. Employment decisions are made without unlawful discrimination or retaliation. Qualified applicants and employees may request reasonable accommodations in accordance with applicable law.

This job description is intended to communicate the general nature and scope of the position. It does not represent an exhaustive list of responsibilities and may be modified to meet business and operational needs.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.