About this Host/Hostess role at Pyramid Global Hospitality
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. As a premier business-friendly and event-focused property, we offer over 604 guest rooms, with more than 43,000 square feet of event space, as well as the Republic Grill Restaurant, the Republic Lounge for evening cocktails, and an on-site Starbucks for a quick grab-and-go coffee located inside our Gift Shop. We are conveniently located in the Westchase District, just 3 miles south of Memorial City Mall, off of Beltway 8 and Westheimer. Our prime location and our friendly and positive atmosphere make us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Global Hospitality can mean for you!What you will have an opportunity to do:
We are looking for a highly motivated, customer focused, AM Host/Hostess and Cashier to join our team! This is a dual role that works as both the Restaurant Greeter and Cashier.
The Host/Hostess is responsible for for creating a warm and welcoming first impression when greeting each guest as they arrive to the restaurant. This individual will need to be quick on your feet and have an engaging attitude as they support the restaurant service team by looking looking for opportunities to assist guests with their needs or inquiries by providing excellent customer service.
Additionally, it is your responsibility as the Cashier to Operate Point of Sale systems efficiently, handle cash/credit transactions, and resolve billing issues to ensure guest satisfaction and smooth operations.
Scheduling: This is a Full-Time position that requires to open availability to work any day of the week 6:30 AM – 3:00 PM with no scheduling restrictions, including weekends and holidays. The schedule will change weekly based on business demands.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:
- Warmly greet guests with a smile upon arrival, friendly, professional demeanor and strong customer service skills.
- Escort guests to tables, present menus and set or remove place settings as needed.
- Manage the seating chart and assign tables based on reservations and guest flow to maximize efficiency.
- Answering the telephone and manage reservations for the restaurant and the private dining room, ensuring accurate records and accommodating special requests when possible.
- Ensure the host area and dining room are clean, stocked and organized, including managing waiting areas and clearing tables.
- Utilize the restaurant Toast Point of Sale (P.O.S.) system and procedures to process checks and all other transactions.
- Provide support by preparing tables and assisting servers as needed.
- Assist with other food and beverage duties, as needed.
This list is not all inclusive, additional job functions will be shared during interviews.
Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.
What are we looking for?
- Someone with a passion for creating an exceptional experience for all guests.
- Excellent communication skills in English: ability to communicate with guests and restaurant staff, both verbally and written.
- Someone that works well under pressure, in a fast-paced environment.
- Someone who is experienced using a computer and basic systems; mathematical and calculator skills are required.
- Someone who can easily adapt to unexpected changes and prioritize tasks successfully ensuring guest satisfaction during busy periods.
- Someone who can remain in a standing position, either stationary or walking, and move through-out restaurant and kitchen areas, including frequent and repeated climbing up and down stairs, for duration of shift.
- Someone with the ability to observe and detect signs of emergency situations.
- Someone who enjoys working in a restaurant environment, including exposure to various noise levels and large crowds
- Occasionally lift and carry items weighing up to 25 pounds, such as loaded room service trays.
- Occasionally push and pull up to 25 pounds, such as when pushing carts through hallways and elevators, moving tables and chairs.
- Follow all food safety, sanitation, safety and company policies.
Professional Licenses/Certifications:
- Food Handler Certification and TABC Certification are required.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
