About this Scheduler - Cardiology role at Saint Luke's Health System
Job Description
Join our Saint Luke's Cardiology Team as a Scheduler at our Lee's Summit location!
- Full Time
- Monday - Friday 8:30-5
- Hybrid opportunity after 90 days plus
- Previous scheduling experience preferred
- Strong computer skills required
The Opportunity:
- Professionally handle a high volume of incoming and outgoing phone calls with patients, providers, and internal departments.
- Schedule, reschedule, and cancel appointments including cardiology follow-up visits, diagnostic testing, and new patient appointments.
- Appropriately assess caller needs and route calls or messages to the correct clinical or administrative team member.
- Provide patients with accurate appointment details, preparation instructions, and next steps when applicable.
- Use sound judgment and professionalism when addressing a wide variety of patient inquiries and scheduling scenarios.
Referral & Appointment Coordination
- Review incoming referrals promptly and accurately.
- Coordinate timely scheduling of referred patients based on urgency, provider availability, and department protocols.
- Ensure all necessary records, authorizations, and supporting documentation are obtained prior to scheduling when required.
- Maintain provider templates and scheduling accuracy to optimize access and workflow efficiency.
Communication & Task Management
- Timely review, prioritize, address, and complete incoming and outgoing tasks via email, Microsoft Teams, and other internal communication tools.
- Timely review, prioritize, and complete work queues, messages, and tasks within Epic.
- Collaborate with providers, nurses, leadership, and coworkers to resolve scheduling issues and patient concerns efficiently.
- Communicate clearly and professionally in both written and verbal formats.
Registration & Data Accuracy
- Accurately enter, update, and verify patient demographic, insurance, and contact information.
- Ensure documentation entered into Epic is complete, accurate, and compliant with organizational standards.
- Protect patient confidentiality and adhere to HIPAA/privacy requirements at all times.
Operational Support
- Assist with coverage needs, scheduling adjustments, and workflow changes as needed.
- Identify opportunities for process improvement and communicate concerns proactively to leadership.
- Support team goals by maintaining productivity, quality, and service standards.
Work Environment
This position functions in a fast-paced outpatient healthcare setting requiring prolonged computer use, frequent phone communication, and continuous interaction with patients and staff. Ability to remain professional and productive under pressure is essential.
Saint Luke's Health System is a faith-based, not-for-profit, aligned health system committed to the highest levels of excellence in providing health care and health-related services in a caring environment. We are dedicated to enhancing the physical, mental, and spiritual health of the diverse communities we serve.
Saint Luke’s Cardiovascular Consultants treats patients throughout the Kansas City area and surrounding communities with resources not available elsewhere in the Midwest. What makes us unique and allows us to provide unmatched care is our team approach to comprehensive patient care. We are committed to furthering the field of cardiology – training more fellows than any other program in the region and publishing more research studies than most cardiology departments in the country.
We offer competitive benefits, tremendous career growth, promotions from within, and the opportunity to transfer among hospitals and physician practices. If you share our commitment to excellence, we welcome you to apply.
Job Requirements
Applicable Experience:
Less than 1 year