Job Description

The Role

As a Salesforce MultiCloud Developer, you will play a pivotal role in architecting, developing and optimising our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud, Agentforce and Data Cloud platforms. Collaborating closely with Solution Architects and the cross-functional technology team, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty and operational efficiency. This role demands deep technical knowledge, a strategic mindset and the ability to mentor junior developers.

Key Responsibilities

• Develop and customise complex Salesforce solutions, focusing on CRM, Loyalty Management, Service Cloud and Agentforce.
• Utilise advanced Apex, Lightning Components and other Salesforce technologies to extend our capabilities.
• Develop and execute comprehensive test plans to ensure the functionality, performance and reliability of Salesforce solutions.
• Perform unit and integration testing.
• Support user acceptance testing to validate solutions against requirements and acceptance criteria.
• Support the design of scalable, maintainable and flexible solutions within the Salesforce platform that meet business requirements and anticipate future needs.
• Ensure solutions are optimally integrated with existing enterprise architecture.
• Tackle complex technical issues, providing troubleshooting, root cause analysis and solution implementation.
• Design and implement robust integration patterns between Salesforce clouds and external systems, focusing on data consistency, security and performance.
• Lead the development of data models and governance practices within Salesforce.
• Monitor, analyse and optimise the performance of Salesforce solutions, ensuring they operate at peak efficiency and meet scalability demands.
• Mentor junior Salesforce developers and engineers, promoting best practices in coding, configuration and continuous integration/delivery.
• Foster a culture of excellence and innovation within the team.
• Keep abreast of the latest Salesforce releases, features, technologies and best practices.
• Advocate for the adoption of new tools and technologies that can enhance business outcomes.

Knowledge, Skills and Behaviours

Essential

• Degree in Computer Science, Software Engineering or a related field.
• 3+ years of experience in Salesforce development, with a proven track record across Salesforce CRM, Service Cloud and related platform capabilities.
• 3+ years of experience with JavaScript.
• Experience building scalable, maintainable Salesforce Flow solutions.
• Strong expertise in Apex, Lightning components, SOQL and SOSL.
• Experience with Salesforce integrations using REST APIs, Middleware, Platform Events and other integration tools.
• Advanced knowledge of Salesforce Tooling and Metadata.
• Demonstrated experience in requirements gathering and translating business needs into technical solutions.
• Demonstrated experience in architecting and implementing complex Salesforce integrations and customisations.
• Strong foundation in CRM principles, data modelling and software architecture.
• Experience delivering AI, Agentforce and automation solutions using technologies such as Salesforce Agentforce, Data Cloud, Prompt Builder, Agent Script, Claude, APIs and workflow automation tools.
• Salesforce Developer Certification, Platform Developer II, Salesforce Administrator and any relevant advanced certifications.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with CI/CD tools like GitHub and Salesforce DX.
• Exceptional analytical and problem-solving skills.
• Ability to manage multiple projects and prioritise tasks effectively.
• Ability to share knowledge and work effectively within a team.

Desirable

• Additional Salesforce certifications related to specific clouds (e.g. Service Cloud Consultant, Marketing Cloud Consultant etc.).
• Experience with one or more of the following: Loyalty Management, Salesforce Voice, Marketing Cloud, Data Cloud, Agentforce or Amazon Connect.