About this Sales Support Specialist role at New Era Technology
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
As a Sales Support Specialist, you will play a key role in supporting our sales team by ensuring quotes, renewals, and procurement requests are processed accurately and efficiently. You’ll work closely with sales, vendors, and internal teams to help deliver a seamless experience for our customers while keeping sales operations running smoothly.
The following include but may not be limited to the responsibilities of the Sales Support Specialist:
- Provide day-to-day administrative and operational support to the sales team.
- Prepare and process customer quotes, orders, renewals, and associated documentation.
- Manage license agreements, subscriptions, and license renewals through ConnectWise.
- Coordinate procurement activities, including ordering, receipting, and product delivery.
- Monitor stock levels, track stock movements, and assist with stock takes as required.
- Liaise with suppliers to track orders, manage backorders, and maintain strong vendor relationships.
- Assist customers and internal teams with warranty claims and product-related inquiries.
- Maintain accurate customer, agreement, and sales activity records within ConnectWise.
- Escalate pricing, delivery, or service issues to the relevant Account Manager.
- Stay informed on current technologies, products, and industry trends.
- Perform other duties as required to support the sales and operations teams
Work Set-up / Work Schedule
- Remote
- Monday to Friday, 8:00AM- 5:00PM Australian Time
Who we are looking for
- 2+ years of experience in Sales Support or similar role
- Experience preparing quotes, renewals, and processing orders
- Strong Microsoft Office and CRM/system skills
- Excellent communication and customer service skills
- Highly organized with strong attention to detail
- Able to manage priorities and meet deadlines
- Proactive, reliable, and a strong team player
- Good problem-solving and numerical skills
- Willing to learn and grow
- IT industry exposure is a bonus
- Relevant qualifications or vendor certifications are advantageous
What we offer
- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .